Shelter Manager

The Shelter Manager is responsible for the daily administrative operation of the Portis Family Home and Chamblet Family Home shelters, supervision of the House Manager and Resident Assistants. The ideal candidate is a passionate, organized, people person who thrives in a diverse environment and loves helping those in need.

Typical functions include but are not limited to the following:          

• Submit weekly efforts and snapshot to the Department of Housing and Community Development. Submit monthly census report and income verification to the Department of Housing and Community Development.
• Notify DHCD immediately in the event of a resident termination.
• Supervise, direct, train and evaluate the House Manager and Resident Assistants with the support of the Program Director, Director of Victory Housing and the CHRO.
• Complete monthly billing narrative and submit to the Program Director for review a timely manner.
• Ensure all Resident Assistant staff and House Manager maintains proper documentation and record keeping.
• Coordinate monthly staff schedule for the shelter.    
• Participate in rotating on-call schedule and provide emergency coverage of uncovered shifts when required.
• Oversee scheduling of educational groups and activities provided by external community based organizations.
• Communicate effectively with funders, referral sources, vendors and community based organizations.
• Develop new and maintain existing service linkages to support the program, including developing relationships with local service providers.
• Transport residents as needed.

Qualifications:

• Bachelor’s degree preferred or two years of human services management experience required.
• Two years of supervisory experience 
• Strong organizational and record keeping skills.
• Must be at least 25 years of age.
• Valid Massachusetts driver’s license with a safe driving point of 98, 99, 00, 01, 02 or 03.
• Knowledge of and experience working with individuals who are homeless and or with Substance Use Disorders.
• Ability to work independently and cooperatively as a member of a professional team.
• Ability to relate to residents in an instructive, directive, firm yet compassionate manner.
• Knowledge of the addiction recovery process, or a willingness to acquire it within the first six months of employment.
• Demonstrated ability to work successfully in multi-cultural settings with diverse client groups, including those with mental health issues.
• Proficient computer skills, including the use of Microsoft Word and Excel.
• Strong organizational, writing and communication skills.

Days/Schedule:

• Full time position: Monday – Thursday 12pm-8pm; Friday 6:30am- 2:30pm; with one weekend a month as scheduled.

Victory Programs operates 19 innovative health, housing and prevention programs throughout Greater Boston, Cambridge and Topsfield. Every year we help more than 2,400 individuals and families break down barriers to a brighter future. Our programs serve people who are facing homelessness, drug and alcohol addiction, mental illness or chronic illnesses like HIV/AIDS and provide them with the tools needed to support healthy, self-sufficient lives.

Located in Jamaica Plain, Portis Family Home is a residential shelter for homeless and very low-income women and their children. The program can accommodate up to eight families who are addressing substance use disorders. Many of our residents have also experienced domestic violence and are living with other chronic health conditions such as HIV/AIDS. The program provides intensive housing and vocational case management and recovery support services as the resident families transition to more independent and permanent housing settings.

Chamblet Family Home in Dorchester provides life-stabilization services, intensive housing placement services and vocational case management services to six homeless women with their young families and to pregnant women. Chamblet Family Home residents have access to our ReVision Family Resource Center, which provides daycare services so our residents can participate in programs that help them increase self-sufficiency, gain healthy nutritional knowledge, search for more permanent housing and build job-readiness skills.

Our benefit program includes a 75% health and 25% dental employer premium contribution, 100% employer paid disability and life insurances, 19 days of earned time in your first year, sick time, personal days, tuition remission, and a retirement savings opportunity.