Senior Director of Program Services

Job Type
Senior Level Positions
Father Bill's & MainSpring
Contact Name
Keya Nance
Contact Email
Contact Phone

430 Belmont st.
Brockton, MA
United States

Job Description


Senior Director of Program Services


Mission Statement:


Father Bill’s & MainSpring is committed to ending and preventing homelessness in Southern Massachusetts with programs that provide emergency and permanent housing and help people obtain skills, jobs, housing, and services. We help people who are struggling with homelessness or are at risk of homelessness to achieve self-sufficiency.

Father Bill’s & MainSpring is a growing and dynamic social service agency with particular expertise in emergency and permanent housing, job training and placement, and prevention services for individuals and families in need. Over the next five years, our strategic focus includes an increase in affordable, permanent supportive housing, a more efficient model of care for families experiencing homelessness, commitment to an enhanced delivery model to reduce the need for shelter, and improved community relations in order to achieve these goals. Our staff are thoughtful and caring individuals who share our passion for these ideals and creative approaches to helping people improve their lives.


Position Summary:

The Senior Director of Program Services role will oversee all program services provided in the emergency and permanent housing programs across Southern Massachusetts, spanning over 40 communities. This individual will lead the response to homelessness toward an emphasis on diversion, rapid re-housing and progressive engagement strategy, ensuring continued fidelity with a Housing First, low threshold philosophy. This individual must have an understanding and empathy for those dealing with homelessness and other related issues. With the support of a team of Directors and managers, the Senior Director of Program Services is responsible for oversight of over 120 employees, all administration, compliance, and service provision activities for more than 30 public grants and contracts, as well as several private foundation grants. This includes the administration of temporary and permanent rental assistance from a variety of funding sources.


FBMS has an excellent reputation and strong relationships with many public funders and nonprofit partners. It also has a longstanding commitment to program and strategic planning, and to evaluation of its performance outcomes and trends. This individual will continue to strengthen, develop, and expand this work. The ideal candidate will be a team player, must possess strong leadership and critical thinking skills and facilitate collaboration across multiple internal and external systems and programs. This individual must also possess a strong clinical understanding of the needs or our target populations and a history of working with individuals and families with mental health, substance use and housing instability needs.


Duties and Responsibilities:



  • Ensure all programs and services are delivered within a Housing First framework. Provide support to programs to monitor fidelity and make improvements where indicated.
  • Participate in strategic planning and program development as it relates to services and contract fidelity. Participate in the development and revision of agency and program specific policies and protocols; assist with and lead the implementation of new and/or revised policies and protocols related to participants and staff.
  • Maintain in-depth knowledge about services and programs offered in the emergency shelters, housing and the community; work with appropriate personnel to increase services or modify services as needed. Familiarity with state and federally funded programming as well as the administration of a variety rental assistance programs.
  • Develop and maintain relationships with both internal and external stakeholders (FBMS departments, community leaders, funders, among others), maintaining strong community reputation of the organization. Represent FBMS in the community at various events and meetings.
  • Bring strategic, visionary, and collaborative thinking to the programs and operations of the organization and implement initiatives to advance FBMS’ mission, goals and objectives.
  • Facilitate collaboration on cross-departmental projects, challenges and opportunities, including Property Management and Program Development, Finance and Development teams.
  • Be prepared to collaborate and partner with the Operations team as needed and/or support the Management team in resolving crises and other guest and staff-related issues.
  • Provide strategic leadership to a team of over 100 FBMS staff with a focus on strong performance management, retention, engagement and professional development.



Financial Management

  • Develop regular reports on progress, budgets and expenditures as it relates to various departmental activities, including leased housing and contract expenditures.
  • Monitor fund balances of assigned programs and related financial activity for the purpose of ensuring that expenses are within budget limits and/or fiscal practices are followed.
  • In partnership with the Finance team, ensure the organization is operated on a sound fiscal basis.
  • Participate in the annual budgeting process and ensure programs, projects and operations are administered and managed in accordance with budgetary guidelines and constraints.


Program Management and Operations

  • Ensure effective management of FBMS programs, working with a team of Program Directors and supervisors and maintain appropriate internal controls and procedures.
  • Work with management team to ensure adequate case management and program staffing and support.
  • In partnership with Program Development/Compliance department, oversee monitoring and evaluation, ensuring accurate and timely reporting to ensure programs are meeting goals and objectives while maintaining compliance with all State and federal contracts. Interface with funders, identifying and resolving any concerns.
  • Work with program management team to review progress reports and respond to programmatic and technical challenges experienced.
  • When needed, work with managers and Human Resources to assess situations related to staff, participants, and operations, making appropriate decisions, referrals and recommendations when needed.
  • Ensure rapid access to housing resources for individuals and families experiencing homelessness. Resources may include permanent supportive housing or temporary rental assistance. Support the program team in collaborating with their counterparts to ensure cross-regional access to housing.
  • Support an environment of collaboration and teamwork between programs, operations and property management services across the regions, maintaining a singular focus of moving people toward a housing solution to their homelessness.


Skills & Competencies:


  • Master's Degree in human service-related field preferred and 5-8 years of increasing responsibility within a nonprofit required. Minimum of 5+ years prior supervisory experience.
  • Superb critical thinking and decision-making abilities, excellent project management and communication skills.
  • Strategic vision and capacity to teach and develop leadership within the organization.
  • Demonstrated ability to establish and maintain strong working relationships and influence multiple stakeholders.
  • Demonstrated experience leading multiple teams.


  • Expected to report to designated management personnel, without the threat of retaliation, any concerns regarding the company’s policies and procedures on privacy and any observed practices in violation of that policy.
  • Empathy: An understanding and empathy for those dealing with homelessness and related issues.
  • Professionalism: Maintains the highest level of professionalism in the delivery of services, building of relationships, collaboration with co-workers, and representation of Father Bill’s & MainSpring within the organization and the community.
  • Communication: Speaks appropriately in positive and/or negative conversations with supervisors, co-workers, volunteers, donors and constituents; Articulates the goals of Father Bill’s & MainSpring.
  • Record-Keeping: Routine clerical or record-keeping incidental to the essential responsibilities of the job (including, but not limited to, data entry and case file updates).
  • Job Knowledge: Possesses the practical and technical knowledge required on the job.
  • Attendance: Acceptable overall attendance record, consistently at work and on time.
  • Reliability: Relied upon regarding task completion and follow-up. Follows instructions, responds to management direction and solicits feedback to improve performance.
  • Initiative: Seeks out new assignments and is willing to be flexible with additional duties.
  • Adherence to Policy: Follows safety and workplace expectations, regulations and processes as defined in the Employee Handbook.
  • Work Ethic: Demonstrates a commitment to the Mission and adheres to the Operating Principles of Father Bill’s & MainSpring and works as part of a team toward a common goal.


  • Safety & Security: Actively promotes and personally observes safety and security procedures and uses equipment and materials properly.
  • Travel: Local travel may be required. Valid driver’s license and good driving record required.
  • Physical Demands: The demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations under the Americans with Disabilities Act (ADA) may be made to enable individuals with disabilities to perform the essential functions.
  • Must be able to verbally convey detailed information or important instructions or ideas accurately or quickly.
    • Must be able to hear average or normal conversations and receive ordinary information. Average visual acuity is necessary.


This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities required of the employee. Other duties as assigned may be part of the job.


Father Bill’s & MainSpring is an equal opportunity employer.

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