Resident Service Coordinator

Resident Service Coordinator

Summary Promotes tenant welfare in moderate to low- income developments by performing the following duties. Other duties may be assigned.

Welcomes all new residents, and explains the availability of resident services

Facilitates establishment of constructive relationships between tenants and housing management, and among tenants.

Advise Homemakers/residents needing assistance in child care, food, money, and housekeeping problems.

Provides information on location and nature of available community services such as clinics and recreation centers.

Promotes and coordinates activities of agencies, groups, and individuals to meet identified needs.

Studies and assesses strength and weakness of existing resources.

Prepares reports and disseminates information.

Maintains contact with representatives of other organizations to exchange and update information on resources and services available.

Visits residents in their unit as needed

Encourages residents to do things for themselves to retain feelings of independence and self-esteem.

Provides leadership to residents in development of group activities such as adult education and recreation.

Identifies residents needs, recommends and connects residents with the appropriate programs or services as requested.

Provides consultation to staff on specific cases involving residents.

Cooperates with other organizations in development of understanding and interest among voluntary and public agencies participating in long range plans for urban improvement.

Prepares and maintains secure written case records, reports, and forms.

Performs case follow-up and closing, and performs other administrative tasks as required.

Supervisory Responsibilities                                                                                                                                   

This job has no supervisory responsibilities.

Competencies                                                                                                                                                          

To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving - Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Project Management - Coordinates projects; Communicates changes and progress; Completes projects on time and budget.

Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Resident Service - Manages difficult or emotional resident situations; Responds promptly to resident needs; Solicits resident feedback to improve service.  Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Participates in meetings.

Written Communication - Writes clearly and informatively; Able to read and interpret written information.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views.

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support - Follows policies and procedures; Supports organization's goals and values.

Judgement - Exhibits sound and accurate judgment; Includes appropriate people in decision-making process.

Planning/Organizing

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality - Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure qual

Quantity - Completes work in timely manner.

Safety and Security - Reports potentially unsafe conditions .

Adaptability - Changes approach or method to best fit the situation.

Attendance/Punctuality - Is consistently at work and on time; Arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Undertakes self-development activities; Looks for and takes advantage of opportunities.

Innovation - Meets challenges with resourcefulness; Generates suggestions for improving work.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience                                                                                                                                  

Bachelor's degree (B. A.) or equivalent from four-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Language Skills                                                                                                                                    

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of residents or employees of organization.

Mathematical Skills                                                                                                                                                

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability                                                                                                                                                    

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills                                                                                                                                                      

To perform this job successfully, an individual should have knowledge of Microsoft Access Database software; Windows Internet Explorer Internet software; Microsoft Excel Spreadsheet software and Microsoft Word Processing software.

Certificates, Licenses, Registrations

Driver’s License

Other Skills and Abilities                                                                                                                                        

Excel at motivating individuals of varying ages and ability.  Understands life cycle issues, human relations, confidentiality, and disclosure requirements. 

Other Qualifications                                                                                                                                                                         

 Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must regularly lift and /or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision and distance vision.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; outside weather conditions and extreme heat. The noise level in the work environment is usually moderate.

Salary $36,000.00 - $40,000.00 Annually

Benefits

We offer competitive Health (100% employer paid premium weekly for employee. Contribution for family), Dental, Life and Disability Insurance and a generous 403(b) plan.