Resident Opportunity Self-Sufficiency (ROSS) Program Coordinator

Job Type
Somerville Housing Authority
Contact Name
Emily Eschmann
Contact Email
Contact Phone

30 Memorial Road
Somerville, MA
United States

Job Description

The Somerville Housing Authority (SHA) is a high-performing, large sized Public Housing Authority that seeks a Resident Opportunity Self-Sufficiency (ROSS) Program Coordinator to support the Resident Services Department. The ROSS Coordinator will provide residents of Mystic View with Social Service Assistance. This includes benefit application assistance, resource referral and follow up, and building and maintaining collaborative partnerships to serve residents. The incumbent will also conduct outreach and recruitment on behalf of the ROSS program, match individual residents with program services, monitor the performance of community partners, and track the success of the programs in helping residents to overcome barriers, including to economic self-sufficiency.

• The ROSS Coordinator will report to the Director of Resident Services and will work as a team with the Somerville Housing Authority Resident Services Department, including a Federal Public Housing and Section 8 FSS Program, A State Self-Sufficiency Program, Homeownership Program, and with a case management team providing services to 750 units of elderly/disabled housing. 

• This is a full-time position subject to grants renewal under the U.S. Department of Housing and Urban Development. The currently projected period of award/term of employment is from June 1, 2024-May 31, 2027. 

• For social work licensed or license eligible applicants, social work supervision may be provided by the Director of Resident Services.

Principal Duties and Responsibilities

  • Effectively and creatively communicating with residents (such as by newsletter, flyer, bulletin board, etc.,) to ensure they are informed of available resources and programs.

  • Engaging, assessing, and intervening on behalf of SHA tenants in need of assistance of stabilizing housing

  • Offering of direct assistance and/or best-of-fit referral to increase health, education, or employment prospects 

  • Establishing relevant goals with tenants, and tracking and measuring progress.

  • Analyzation of resident and program data as the basis for continuous improvement.

  • Adeptly developing and sustaining strong collaborative relationships with SHA Resident Service colleagues and multiple external community organizations, including to support tenant organizing efforts. 

  • Providing detailed monthly reports to the Director of Resident Services on outreach conducted and assistance offered to residents.

  • Maintaining all necessary information regarding services to residents in a confidential manner following state and federal regulation. Remaining updated on Fair Housing, mandated reporting, and other pertinent state and federal regulations.

  • Assisting in research, preparation, and submission of grant applications to a variety of federal, state, local and private agencies for funds to be utilized in furnishing improved services to residents.

  • Other duties as assigned.


  • Bachelor's degree in a social service field is preferred. Years of education, relevant work experience, and relevant volunteer work will also be considered. 

  • Minimum of 2 years of direct experience providing social services to low-income/diverse households, Seniors, and/or adults with disabilities. 

  • Knowledge of procedures and eligibility for federal and applicable state entitlement programs; and legal liability issues related to providing Service Coordination preferred. 

  • Demonstrate the ability to advocate, organize, problem-solve, and provide results for low-income families, the elderly, and/or people with disabilities.

  • Demonstrate the ability to provide communications in a manner that is effective for person with disabilities and persons with limited English proficiency (LEP).

  • Possession of strong communication skills- ability to communicate clearly and directly both orally and in writing. 

  • Ability to interpret a variety of regulatory and related technical instructions.

  • Ability to prepare and maintain a variety of records and reports utilizing Microsoft Office software including Outlook, Excel, and Word. 

  • Solid listening skills – ability to clearly interpret what is being said, and to respond appropriately in the best interests of the Authority.

  • Experience providing information and referral services in a housing setting preferred. 

  • Bilingual skills in Spanish, Haitian Creole or Portuguese preferred. 

Employee Benefits Offered

  • Employer pays 75% of health insurance; plans administered through the GIC 

  • Employer pays 75% of dental insurance 

  • Participation in the State Retirement Program 

  • Tuition reimbursement 

  • 16 paid holidays 

  • 28 paid time off days per year 

  • Eye glass/contact lens reimbursement 

  • Long term disability, life insurance, 457B deferred compensation plans, FSA plans and Aflac insurance policies available 

  • Career growth & opportunities for promotions 

Salary: Commensurate with experience and negotiable up to a maximum of $54,600.00.

Application Instruction

Interested applicants must submit a letter of interest and resumé to Emily Eschmann at or mail to:

Somerville Housing Authority | Attention: Emily Eschmann

30 Memorial Road,

Somerville, MA 02145


This agency is an Affirmative Action/Equal Opportunity Employer.