Program Director: HCEC

South Middlesex Opportunity Council (SMOC), headquartered in Framingham, MA is a multi service organization that works in the community organizing resources for social change & economic independence. Our four main areas of programming include: Behavioral Health Services, Comprehensive Housing Services, Employment and Education, and Family & Nutrition. 
OUR MISSION
“To improve the quality of life of low-income and disadvantaged individuals and families by advocating for their needs and rights; providing services; educating the community; building a community of support; participating in coalitions with other advocates and searching for new resources and partnerships”
We offer a competitive salary, excellent benefits package and an exceptional time off program. We believe in quality of life for all individuals including our employees.

SUMMARY
Responsible for management and coordination of day to day operations of the Housing Consumer Education Center Department, including the Housing Consumer Education Center (HCEC) and the Housing Search Team. Ensure all programs operate in accordance with contractual requirements. Participate in the Family Emergency Services Management team to improve Division communication and assist clients in their quest to maintain or obtain permanent housing.

PRIMARY RESPONSIBILITIES

• Manage the operational and fiscal activities of the department to include: staffing levels, budgets, and financial goals.
• Recruit, manage, develop and evaluate staff by providing timely mentoring, training and performance management.  Complete required paperwork in accordance with company policy.
• Manage the HCEC daily operations including Intake and Assessment, I&R, workshops and the administration of RAFT, ESG, FEMA, and Home Ownership programs, ensuring operations are within budget.
• Work as a central member of the Family Emergency Services management team.  Participate in regularly scheduled team meetings, assist in program development and monitoring.
• Oversee the development and implementation of community outreach. Work with staff to develop relationships with providers in underserved regions, municipal courts, etc.
• Oversee the data entry, reporting and quality control processes regarding documentation in program databases, such as Tracker, ETO, Cornerstone or Octopia to ensure that it is up-to-date, and in line with the program specifications, review monthly invoices and billing reports.
• Ensure that the HCEC is offering workshops, in accordance with the contract, to educate consumers, advocates and landlords on topics such as housing or financial literacy.
• Support the HCEC Homeownership Coordinator in maintaining relationships with financial partners.
• Work with Division Director to expand or maintain HCEC programs and services through
• Respond to RFRs, write grants and generate required reports to funders, as necessary. Attend meetings or trainings as required by HUD, DHCD or other federal, state or private funders.
• Meet with and prepare presentations and reports for advocacy with legislators, attend events at the Statehouse or regional events like legislative breakfasts; ensure prompt responses to inquiries.
• Actively participate with collaborative groups such as the Regional Housing Network (RHN) and Citizens Housing and Planning Association (CHAPA), including attending meetings, trainings and responding to data requests and surveys.
• Develop and implement new programs within SMOC.
• Participate in state audits, prepare regular reports and implement quality control measures.
• Oversee subcontractors and collaborations with local agencies.
• Ensure that the program is operated in compliance within all federal, state and local funding requirements, as well as, agency policies and procedures.
• Strategize with program staff on how to effectively provide services, how to motivate, and how to manage behavioral issues to clients.
• Work with other SMOC Directors and Departments to control, respond to and manage issues in the first floor reception areas.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Attend & participate in agency meetings as requested and communicate effectively with clients and SMOC staff in other areas.
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
• Other duties as assigned.

KNOWLEDGE AND SKILL REQUIREMENTS

• Bachelor’s Degree in social services discipline, Master's Degree preferred.
• Minimum of two years supervisory experience with at least four years providing services to low-income and/or culturally diverse consumers.
• Strong knowledge of landlord/tenant and homebuyer issues preferred.
• Strong oral and written communication skills in English; bilingual skills a plus.
• Working knowledge of Microsoft Office applications, database applications, Powerpoint presentations, Internet search, and email.
• Excellent organizational and interpersonal skills required.
• Valid Driver’s license, reliable vehicle and evidence of insurability. 
• Flexibility in schedule.    

PHYSICAL REQUIREMENTS

• Must be able to travel across the state via personal vehicle
• Must be able to sit or stand for a prolonged period
• Must be able to operate a computer and complete extensive paperwork
• Must be able to ascend/descend stairs

ORGANIZATIONAL RELATIONSHIP

• Directly reports to Division Director.
• Indirectly reports to:
• Direct reports of this position are Housing Search Manager, HCEC Assessment Specialists, HCEC Senior Intake Specialist, HCEC Intake Specialist, HCEC I&R Specialist, Homeownership Coordinator, Program Supervisor for the Marlborough Resource Center, Data Entry Administrator, Network Coordinator. 
• Indirect reports of this position are HomeBASE Program Administrator - Family Emergency Services, Housing Search team staff.

WORKING CONDITIONS
Travel within Massachusetts required.  Meetings may be located in across the state and require reliable transportation to accesss these meetings.    As part of the responsibilities of this position, the HCEC Program Director  will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services.  A successful background check is required.