Inclusionary Housing Rental Associate

Job Type
City of Cambridge, Community Development Department
Contact Email

344 Broadway
Cambridge, MA
United States

Job Description

The full-time Inclusionary Housing Rental Associate will be a key member of the Community Development Department’s Housing Division inclusionary rental housing program team.  As a member of the Housing Division’s team, the Inclusionary Housing Rental Associate will work with rental applicants, tenants, other City staff, non-profit organizations, Cambridge Housing Authority, private housing developers and managers, and other housing advocates and service providers.  The Inclusionary Housing Rental Associate will manage rental waiting pools, tenant selection, leasing, and recertifications for the City’s rental housing program, and conduct workshops to assist residents in need of housing assistance.  The Inclusionary Housing Rental Associate will participate in outreach events to publicize the City’s housing programs.

Primary responsibilities include:

  • Work with housing applicants through all phases of the application process and review of eligibility requirements including income certification;
  • Review and process annual recertifications of tenant eligibility for resident compliance with program requirements;
  • Manage tenant selection for available rental units; work with property managers to coordinate applicant review, offering and leasing of affordable units to selected applicants;
  • Coordinate and conduct workshops to educate residents on housing options in the City and counsel housing applicants for on available options;
  • Manage housing marketing and outreach efforts; work with Communications Manager to develop marketing and outreach materials for print, web, and social media; organize and conduct program information sessions and attend community events to publicize available housing assistance;
  • Develop and maintain relationships with residents, property managers, and other agencies and service providers;
  • Maintain and manage applicant information and preference groups in program management software;
  • Compile, report and analyze data on program utilization for program evaluation, management, and goal setting;
  • Assist with other City housing programs and special projects as needed;
  • Perform other duties as required.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.


The Inclusionary Housing Rental Associate should be a self-motivated, detail-oriented professional who is ready to work as part of a team to house residents in affordable homes, and to provide housing-related services and counseling to households in need of affordable housing. We seek candidates with a strong commitment to equity and respect both in the provision of services and in the workplace.

  • Bachelor’s degree in a related field and at least 4 years professional experience, preferably in housing program management or housing policy.
  • Experience with affordable housing programs, income and program eligibility review, application management;
  • Commitment to working in a community that values diversity and experience working with diverse community groups
  • Superior customer service skills, excellent written and oral communication skills;
  • Excellent organizational and time management skills; strong computer skills including demonstrated proficiency with essential software (MS Word, MS Excel, MS Access, MS Outlook)
  • Ability to set priorities and to work independently and efficiently to manage individual responsibilities;
  • Ability to work collaboratively and proactively as a team player to achieve team goals;
  • Ability to manage multiple responsibilities, tasks, and interactions in a fast-paced office environment while remaining attentive to accuracy of work;
  • Ability to explain complex information on program requirements and processes to housing applicants and in public settings;
  • Experience with program outreach and marketing including use of web and social media;
  • Experience with tenant selection and recertification process;



  • Experience with affordable housing management software (Emphasys);
  • Experience with SQL data and reporting;
  • Knowledge of the Cambridge community and available resources;
  • Proficiency in Amharic, Haitian Creole, Portuguese or Spanish. 

RATE: $62,338 – $88,021 + excellent benefits.



Application Instruction

Submit your resume and letter of interest via email to: or to Personnel Dept, Room 309, City Hall, 795 Massachusetts Avenue, Cambridge MA  02139. Fax 617-349-4312 Resume and letter of interest requested by 08/20/20.  Position will remain open until filled. We are an AA/EEO Employer