Family Self-Sufficiency Coach

Job Type
Programmatic/Project Management
One Family Inc.
Job Description

Massachusetts residents face some of the highest costs of living in the country, leading to high rates of family homelessness. According to recent Census data, more than a third of all renter households in the state are “rent-burdened,” paying over 30% of their income to rent alone. At present, over 12,000 parents and children experience family homelessness in Massachusetts on any given night. This is the second-highest rate of family homelessness in the nation, trailing only New York. Furthermore, this official number does not include the thousands more homeless families who are living doubled-up, couch surfing, or taking shelter in cars or campgrounds.


Families need stable income to afford stable housing but low-income parents face an onslaught of systemic barriers on the road to higher education, stable careers, and increased income. At One Family, our goal is to break down barriers to education and career access, so that homeless and low-income families can achieve financial independence and long-term housing stability.


As a Family Self-Sufficiency Coach, you will help families build assets, increase income and achieve economic and housing stability. You’ll work hand-in-hand with clients to identify, set, and reach important life goals. This is your chance to serve as a positive and encouraging advocate and introduce the key tools and knowledge that can help people to be their best and achieve their dreams. Learn more about One Family's Family Self-Sufficiency work on our website:


You’ll be a great fit if you have a passion for service and share a belief that all families should have access to secure housing, education that leads to employment, and the ability to build assets to create a brighter future. Most importantly, it is your ability to build strong relationships with the families and communities of color that we serve that will help you to excel at this important work.


As a Coach, you will have the opportunity to support families as follows:

  • Provide one-on-one education, career, and financial coaching that is empowering, supportive, and strength-based, while ensuring that participants have clear and actionable goals to work towards
  • Facilitate group workshops, small group meetings, and individual sessions, ensuring that all participants are engaged and have a full understanding of the session's content
  • Collaborate to adapt and refine existing coaching frameworks to ensure they meet the needs of the families we serve and supports their goals
  • Collaborate on client intake and retention, in support of enrollment, performance, and completion benchmarks
  • Maintain required records and documentation to ensure accurate data collection and tracking of participant outcomes


There are innumerable ways to learn, grow, and excel professionally. We respect this when we review applications and take a broad look at the experience of each applicant. We want to get to know you and the unique strengths you will bring to the work. This said, we are most likely to be interested in your candidacy if you can demonstrate the majority of the qualifications and experiences listed below.

It takes a special person to serve as a Coach at One Family. First and foremost, you share One Family’s belief that families who are experiencing or at risk of homelessness can create a brighter future for themselves and their children. You also share our passion for racial, economic, and social justice, and possess an openness and respect for others’ cultures, identities, and lived experiences. We’ll be most excited about your candidacy if you can demonstrate prior success delivering results through others within work or direct-service volunteer settings. We are also seeking candidates with prior experience providing direct services to clients.

This role will report to the Coaching Manager for the Family Self-Sufficiency program.


We do not expect candidates to meet all of the criteria listed below. Reviewing the qualifications can help you to better understand the expectations of this role.

  • Commitment to the mission and values of One Family
  • Experience working or volunteering with individuals and/or families with low incomes who may be experiencing housing insecurity or homelessness
  • Passion for coaching, mentoring, and building trusted relationships with others to achieve challenging goals
  • Ability to solicit, receive and grow from both positive and adjusting feedback
  • Commitment to teamwork and collaboration with colleagues from diverse backgrounds
  • Ability to build high quality connections with colleagues and community members
  • Outstanding communication skills and ability to advocate for your point of view and to influence others
  • Excellent time management skills and ability to prioritize competing priorities in ways that advance high quality outcomes

We are excited to receive applications from candidates who speak and can offer coaching in multiple languages. In particular we are looking for Coaches with Spanish fluency.

To accommodate the needs of our clients, some evening and weekend hours will be required. The Coach will need to be able to travel to One Family’s Boston office and other Boston-area locations based on a hybrid schedule. Expected start date for this role is May 2023.


The starting salary range for this position is $50,000 - $60,000 and is commensurate with experience. One Family also offers a comprehensive benefits package to promote your professional growth and development, which includes:

  • Medical and dental insurance, supplemented by healthcare reimbursement account
  • 403(b) retirement plan and employer contribution
  • Paid time off
  • Paid parental leave
  • Flexible spending accounts (healthcare and dependent care)
  • Life insurance and disability insurance
  • Pre-tax commuter benefits
  • Tuition reimbursement


Interested candidates are encouraged to promptly submit their application through our online portal. While subject to change, candidates who advance through the process can expect a phone interview, an interview with members of One Family’s Hiring Committee, and, for finalists, a robust and holistic reference check process. Phone interviews for the opportunity will take place beginning in March 2023.


One Family, Inc. is an Equal Opportunity Employer, and we encourage applications from those with diverse backgrounds and lived experiences that reflect the populations we serve.

One Family provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

One Family, Inc.
Remote status
Hybrid Remote