Director of EA Settlement Implementation

Job Type
Programmatic/Project Management
Department of Housing and Community Development (DHCD)
Job Description

Director of EA Settlement Implementation - (230006G6)


Department of Housing and Community Development (DHCD) is seeking a Director of EA Settlement Implementation in the Division of Housing Stabilization!



Department of Housing and Community Development (DHCD) is within Housing and Economic Development Secretariat and its work touches the lives of all Massachusetts residents.


DHCD's mission is to strengthen cities, towns and neighborhoods to enhance the quality of life of Massachusetts residents by providing leadership, professional assistance and financial resources to promote safe, decent affordable housing opportunities, economic vitality of communities and sound municipal management.



The Director of EA Settlement Implementation will oversee and coordinate the activities, policy changes, protocol changes, reporting changes, outcomes, and stakeholders connected to the implementation of substantial and wide-reaching reforms to the Emergency Assistance (EA) family shelter program in response to a class action legal settlement. These will include changes to policy, protocols, technology systems, reporting, staffing levels, staffing arrangements, hours of operation, and more.  The Director will coordinate work across different functional teams within the Division of Housing Stabilization (DHS) and across different teams within the Department of Housing and Community Development, including but not limited to DHS, the Office of the General Counsel (OGC), the Office of Administration and Finance (OAF), and the Strategy, Policy, and Operational Transformation (SPOT) team.


The Director of EA Settlement Implementation will work amongst DHCD senior leaders, leveraging exceptional leadership and collaboration skills to ensure alignment, coordination, and success of the settlement reforms. These activities must be rigorously tracked, evaluated, and coordinated to ensure fidelity of implementation, sustainability of reforms, and improvement of outcomes for the EA program and the households it serves. Through the Director, Division of Housing Stabilization, the Director will also be accountable to the Undersecretary for Housing and Community Development and indirectly accountable to the Chief Counsel.




1) Project Management:

  • Provide project management support and/or stakeholder engagement to meet specific project goals.
  • Assignments might be special projects or carve-outs of existing implementation.


2) Implementation Management, Tracking and Reporting:

  • Track settlement implementation health and project status against key milestones.
  • Report out on program health and project status to internal and external stakeholders.
  • Develop new data sources, new data metrics, and new key performance indicators to assess progress toward goals.


3) Cross-Functional Coordination:

  • Provide coordination support between EA functional units and EA settlement implementation work streams to ensure coherent program delivery to constituents and smooth operations.


4) Policy and Protocol Documentation:

  • In partnership with the Director of Operations, Performance and Policy, other key Division senior managers, the Office of the General Counsel, and the SPOT team, develop and implement a comprehensive, transparent, and sustainable process for documenting changes to policy, operating protocols, forms, and other program documents.


5) Documentation for Communication:

  • Supporting EA program, DHS senior management, and key internal DHCD partners and stakeholders with creation of appropriate documentation to communicate the efforts internally and externally.
  • Reports, presentations, briefings, evaluations, and/or memoranda.



  1. Prior experience working on policies, programs, or delivery of services directly relevant to community and economic development, affordable and public housing, homelessness, housing development and production, and/or related issues (e.g., food insecurity, public/private partnerships, municipal neighborhood services, workforce development, human services, etc.)
  2. Prior experience with project and/or operations management.
  3. Knowledge of, and ability to apply and implement, project management frameworks such as Agile Scrum.
  4. Ability to manage complex projects from ideation to completion.
  5. Ability to work across traditional organizational boundaries.
  6. Ability to work collegially and effectively with a wide range of agency and external employees, ranging from front-line employees to executive-level leaders.
  7. Ability to galvanize teams around a shared purpose and measurable objective.
  8. Ability to develop bold and feasible project plans to meet such purposes and objectives.
  9. Ability to respond to both opportunities and obstacles with agility and flexibility to keep teams on track to meet project goals.
  10. Ability to lead large, cross-functional teams without being part of those teams’ organizational hierarchies.



Please upload resume and cover letter.


This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days, as needed.


Salary placement is determined by years of experience and education directly related to the position and the Human Resources Division’s Recruiting Guidelines. In the case of a promotional opportunity, the salary provisions of the applicable collective bargaining agreement will apply to placement within the appropriate salary range.


Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.



A background check will be completed on the recommended candidate as required by the regulations set forth by the Human Resources Division prior to the candidate being hired.






Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least one (1) year must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.




I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.


II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.


III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.


IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.


Comprehensive Benefits:

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.  Want the specifics? Explore our Employee Benefits and Rewards! at


An Equal Opportunity / Affirmative Action Employer.  Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.


The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.  Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements.  We encourage individuals who believe they have the skills necessary to thrive to apply for this role.


Official Title: Administrator VI

Functional Title: Director of EA Settlement Implementation 

Primary Location: United States-Massachusetts-Boston-100 Cambridge Street

Job: Administrative Services

Agency: Department of Housing & Community Development

Schedule: Full-time

Shift: Day

Job Posting: May 19, 2023, 12:22:38 PM

Number of Openings: 1

Salary: $41,017.08 - $114,900.00 Yearly

Bargaining Unit: M99-Managers (EXE)

Confidential: No

Hybrid Work Eligible: Yes

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Jessica Molina - 8572480160