Case Management Specialist- SIP's

Job Type
Metro Housing|Boston
Contact Name
Benvily Carvalho
Contact Email

1411 Tremont Street
Boston, MA
United States

Job Description


 Metro Housing| Boston is a leading nonprofit dedicated to connecting the residents of Greater Boston with safe, decent homes they can afford. Metro Housing empowers families and individuals to move along the continuum from homelessness to housing stability. Serving more than 25,000 households annually, we work seamlessly to bridge the gaps among government, nonprofits, and corporations to continually increase our impact. With more than 30 years’ experience piloting and implementing housing programs, we have solidified our position as an industry-leading expert on navigating the affordable housing field.



“We mobilize wide-ranging resources to provide innovative and personalized services that lead families and individuals to housing stability, economic security and an improved quality of life.”



The Case Management Specialist works with the Specialized, Intensive, Programs and Services (SIPS). The Case Management Specialist is responsible for providing high quality, intensive case management services to a diverse group of SIPS . The SIPS model uses Housing First —a nationally recognized best practice—placing chronically homeless individuals directly into housing without requiring them to meet specific clinical or behavioral outcomes first. Case management services include regular home-visits, coordination with a network of community-based providers, and assistance with applications for housing and public benefits. The Case Management Specialist will collect initial intake information, assess the client’s presenting and surrounding needs, and work with the client to determine an appropriate course of action.



SIPS Manager



  • Conduct intakes and assessments for SIPS and Hoarding Intervention Program clients; determine intervention and housing stabilization plan;
  • Conduct regular home visits with the case load to ensure housing placement and stabilization;
  • For hoarding clients, conduct weekly/bi-weekly home visits focused on reducing clutter and/or addressing squalor and sanitation concerns in the home;
  • Conduct housing search with clients to find appropriate options, given their individual needs. Act as liaison to Property Managers and Owners
  • Obtain resources and services as requested and/or needed to address clients’ needs, including but not limited to: housing applications, negotiation and mediation with property owners and utility companies, fuel assistance, and shelter information;
  • Work with Leased Housing in order to process applications for MRVP program, and provide all documentation needed.
  • Complete and maintain client files by reviewing paperwork; collecting documentation from clients, property owners, and advocates; and maintaining a caseload of program participants
  • Track all interactions with clients and/or their files by entering outcomes from phone and in-person interactions into appropriate data collection tools, such as New Client Log and CounselorMax
  • Accept referrals from advocates at partner organizations and internal Metro Housing  staff, and keep those parties updated via e-mail or phone regarding work with their clients
  • Work as an integral part of the SIPS team, and attend meetings as required.
  • Other duties as assigned​​​​​​​


  • Case management and/or assessment experience
  • Training and experience in appro hoarding intervention practices strongly preferred
  • Experience assisting clients with housing and economic stabilization barriers including legal, financial, and psychological.
  • Knowledge and experience with MA State service systems.
  • Knowledge and experience with service agencies and resources for homeless individuals.
  • Knowledge and experience with community resources that serve elders.
  • Experience with direct service delivery.
  • Willingness to accompany clients as needed to appointments.
  • Willingness to work as part of a team to promote the goals of the program and organization.
  • Sensitivity to the needs of individuals who are homeless and elderly.
  • Ability to work in a busy, diverse team setting.
  • Excellent time management, organizational and communication skills.
  • Ability to work independently
  • Bachelor’s degree or equivalent work experience preferred
  • At least 5 years of working with vulnerable populations, homeless individuals, or families preferred



  • Candidates with multilingual skills (verbal and written). We are seeking candidates that speak and write English and at least one of the following languages (for interpreting and translation): Vietnamese, Cape Verdean Creole, Haitian Creole, Portuguese, Cantonese, Mandarin, Toisanese, and Spanish.
  • Candidates who live within two miles of Metro Housing|Boston’s headquarters at Roxbury Crossing.


SALARY/BENEFITS (This is a Non-Exempt position)

$50,000, plus excellent benefits. Please see website:






Application Instruction

Please send resume and cover letter to