Asst. Director of Field Operations - (Brockton and South Shore)

Job Type
Programmatic/Project Management
Organization
Dept. of Housing and Community Development
Job Description

Official Title: Administrator VI

Functional Title: Asst. Director of Field Operations

Primary Location: United States-Massachusetts-Brockton - 60 Main Street

Job: Community and Social Services

Agency: Department of Housing & Community Development

Schedule: Full-time

Shift: Day

Job Posting: Apr 14, 2022, 2:54:53 PM

Number of Openings: 1

Salary: $41,017.08 - $123,040.63 Yearly

Bargaining Unit: M99-Managers (EXE)

Confidential: No

 

The Department of Housing and Community Development (DHCD) is hiring for an Assistant Director of Field Operations which is a newly created position in DHCD’s Division of Housing Stabilization.  The incumbent oversees field operations for Homeless Coordinators and Supervisors - Benefits Eligibility and Referral Social Worker (BERS) C and Ds located in Department of Transitional Assistance Offices (DTA) in Brockton and South Shore offices.  The Assistant Director of Field Operations also floats as needed to other DHCD locations throughout the Commonwealth.

 

All field operations staff determine Emergency Assistance (EA) eligibility for families requesting emergency shelter. The Assistant Director of Field Operations supervises two BERS D staff for a total of 10 employees who work throughout the South Shore offices.

 

AGENCY MISSION:

Department of Housing and Community Development (DHCD) is within Housing and Economic Development Secretariat and its work touches the lives of all Massachusetts residents.  DHCD's mission is to strengthen cities, towns and neighborhoods to enhance the quality of life of Massachusetts residents by providing leadership, professional assistance and financial resources to promote safe, decent affordable housing opportunities, economic vitality of communities and sound municipal management.

 

DUTIES AND RESPONSIBILITIES (NOT ALL INCLUSIVE):

  1. Provides direction and guidance in the management of the Emergency Assistance Program to field supervisors and staff.  Ensures that there is an equitable distribution of staff among Field offices and that supervisors are appropriately directing staff.  Travel to and from the different offices to provide on site supervision for the BERS Ds.

 

  1. Collaborates with the Placement Unit to ensure that homeless families are placed into the most appropriate shelter.

 

  1. Develops strategies to support and work with collateral agencies in the regions of the state where assigned offices are located, including partnering with DTA area and regional directors to ensure that EA services are delivered by DHCD staff in a collaborative manner with DTA cash, Supplemental Nutrition Assistance Program (SNAP) benefits and other benefits.

 

  1. Participates with the Director of Field Operations and Deputy Director of Field Operations in the development of a training agenda and a budget that ensures that resources are available for the Field Staff.

 

  1. Participates in the development of policies and procedures concerning labor relations, work assignment, performance appraisal and other administrative issues.

 

  1. Other duties, as assigned.

 

PREFERRED QUALIFICATIONS:

  1. Demonstrated ability to provide leadership and supervision for field staff responsible for effectively and efficiently delivering quality customer service within a trauma informed service delivery model.

 

  1. Experience working with State and Federal programs with complex regulations and policies and the demonstrated ability to develop necessary strategies for effective implementation.

 

  1. Exceptional negotiation, conflict resolution and coaching skills.

 

  1. Ability to manage multiple tasks simultaneously as a result of effective planning, delegation and communication.

 

  1. Knowledge and experience in program policy and development, analysis and program evaluation including the demonstrated ability to anticipate and identify problems and develop solutions that are creative, innovative, and flexible.

 

  1. Understanding of issues of poverty and diverse low-income populations.

 

  1. Demonstrated ability to create collaborative partnerships with multiple stakeholders including community-based organizations, local coalitions, faith based groups, service providers and consumers.

 

  1. Excellent verbal and written communication and reporting skills.

 

  1. Ability to travel to different offices located through-out the South Shore (and other offices throughout the Commonwealth).

 

  1. Strong computer skills including Word, Excel and Outlook.

 

COMMENTS/SALARY RANGE:

This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days.

 

The home base location for this position is 60 Main Street, Brockton. The incumbent will be required to float to multiple DHCD offices throughout the South Shore and to other locations throughout the Commonwealth.

 

Please attach a resume and cover letter when applying for this position.

 

Salary placement is determined by years of experience and education directly related to the position and the Human Resources Division’s Recruiting Guidelines.

 

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

 

PRE-OFFER PROCESS:

A background check will be completed on the recommended candidate as required by the regulations set forth by the Human Resources Division prior to the candidate being hired.

 

QUALIFICATIONS:

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least one (1) year must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.

 

Substitutions:

 

I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.

 

II. A Bachelor’s degree in a related field may be substituted for two (2) years of the required (A) experience.

 

III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.

 

IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.

 

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Marjie Lalli - 6175731254

 

An Equal Opportunity / Affirmative Action Employer.  Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

 

Executive Order #595: As a condition of employment, successful applicants will be required to have received COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption.