Voucher Based Housing Specialist

Job Type
Fenway Health

75 Amory Street
Boston, MA
United States

Job Description

Under the supervision of the Housing Search Coordinator, provide housing search services for people living with HIV/AIDS who have a tenant-based rental assistance voucher (TBRA). Identify units based on clients’ needs and preferences; develop relationships with property owners/managers and brokers; assist clients with all aspects of the application, lease-up and move-in processes.  

Representative Duties:

  1. Provide assistance to clients with TBRA through all phases of their housing search and lease up process. Identify housing needs and preferences; gather necessary information and documentation; complete online housing searches; contact landlords through phone and e-mail; set up and attend apartment viewings, inspections, lease signings and other housing appointments with clients. Advocate on client’s behalf during appeals, denials and landlord negotiations.  
  2. Work with clients to identify possible barriers to obtaining housing. Discuss criminal, credit and eviction history. Request CORI and credit reports with all clients willing to do so. Proactively plan strategies to appeal housing denials and present mitigating factors.
  3. Provide clients with easily accessible and low-threshold services that operate within the harm reduction framework and assist clients in overcoming other barriers to service delivery, including assisting clients on a walk-in, triage, and as-needed basis. Assist clients with connecting to other services at AAC.  
  4. Work as part of an integrated team of medical case managers, mental health clinicians, legal and other relevant staff to assist clients in locating and securing housing with TBRA. Coordinate with other members of client’s team to facilitate access to resources that will promote housing stability in the community, such as moving assistance, Rental Start-up, Utility Assistance and LIHEAP, and furniture and household goods.  
  5. Develop a wide-ranging resource network of available apartment listings in MA, with focus in the Greater Boston area that fall within the parameters of clients’ TBRA assistance. Act as a resource to staff members and clients regarding the housing search process for those with TBRA. 
  6. Build working relationships with property owners and realtors that enhance the ability of clients with TBRA to find appropriate units. Maintain a record of property owner, property manager and broker contacts.
  7. Collaborate with landlords to complete rental start-up applications and moving assistance as applicable.               
  8. Maintain up-to-date client records including progress notes and all other required paperwork. Enter all client and landlord interactions into AthenaPractice database in compliance with data entry requirements.  
  9. Work off-site regularly, attending apartment viewings and other appointments with clients.  
  10. Attend weekly team meetings and administrative supervision and monthly clinical supervision meetings. Attend quarterly All Staff meetings and monthly staff trainings.
  11. Meet agency participatory expectations
  12. Perform related duties and projects as assigned


  • Minimum of one year of experience working in affordable housing and/or homeless services required.
  • Excellent organizational skills and strong attention to detail.
  • Self-motivated; ability to work independently and proactively.
  • Ability to work harmoniously and effectively with colleagues, patients, clients and vendors across the spectrum of diversity, including but not limited to race, ethnicity, color, gender identity, sexual orientation, age, socio-economic status, national origin and immigrant status, religious or spiritual identity, disability (physical, mental, emotional and developmental), veteran status, and/or limited English proficiency.
  • Willingness to contribute towards Fenway’s efforts in becoming an anti-racist organization and promoting a culture dedicated to ongoing development in service of humility, equity, diversity, inclusion, and belonging, where differences are acknowledged and valued.

Preferred qualifications:

  • Experience advocating for clients with government assistance agencies, housing authorities, private landlords or realtors. 
  • Excellent verbal and written communication skills.
  • Experience in case management and/ or housing advocacy. 
  • Experience providing direct service to diverse populations including people living with HIV/AIDS, people using substances, people experiencing homelessness, people with mental health diagnoses, people who are bilingual/bicultural and people with varying gender identity, gender expression and sexual orientation..
  • Bilingual in Haitian Creole or Spanish
  • Working knowledge of harm reduction philosophy

Ability to meet the following physical requirements with or without reasonable accommodations:

  • Sit at a computer station for extended periods of time
  • Ability to keyboard for extended periods of time
  • Spend multiple hours out of office at apartment viewings and other out of office appointments

We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 12 paid holidays, paid vacation, and more.LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply.