Stabilization Services Coordinator

Job Type
Programmatic/Project Management
Way Finders

1780 Main Street
Springfield, MA
United States

Job Description

Stabilization Services Coordinator

At Way Finders, we are passionately invested in lifting up the region’s people, places, and systems. Though our team performs a wide variety of functions, we are united by our shared mission: to build and advocate for a thriving and equitable region; to improve the stability and economic mobility of families and individuals; and to develop and manage a robust range of safe, affordable housing options.

Every day, our team helps people facing real challenges—with housing, jobs, personal finances, and other cornerstones of daily stability—to find real solutions. And we help communities and systems to grow in positive, strategic ways. We know that the right help at the right time can make all the difference; Way Finders provides transformative help to tens of thousands of people each year. Always with respect, always with compassion.

Interested in joining our team of dedicated professionals? Way Finders is currently seeking a full-time Stabilization Services CoordinatorThe Stabilization Services Coordinator furthers our mission by assisting in data development, tracking, and the implementation of quality control procedures; providing training and supports for case managers and peer staff; and ensuring the successful delivery of services through workshops, resource hub administration, and general oversight of a pilot program.

The candidate will work in a hybrid-remote capacity.  In-person work and meetings are regularly expected.

Responsibilities include:

  • Oversee the data-related and training functions of a housing stabilization program; contribute expertise to the program’s start to ensure success in long-term
  • Conduct audits in accordance with policy to ensure compliance with state, federal, and program requirements
  • Maintain database and systems to track performance and findings, and report to management/program, including for the stabilization pilot program, using dynamic graphical aides as appropriate; collect and analyze data to determine compliance with regulations, policies, and rules, identifying service gaps
  • Manage flexible spending resources for program participants; oversee budgeting, monitoring, and reporting
  • Proactively education and advise staff on policies, procedures, regulations, community concerns, and issues
  • Educate and advise landlords, tenants, community groups, and stakeholders on policies, procedures, and regulations, including for the stabilization pilot program
  • Develop and administer pilot program workshops/curriculum
  • Serve as key team member for internal referrals to stabilization, as assigned
  • Proactively assist in educating and enrolling participants into the stabilization programs
  • Provide support and direction to stabilization case managers and peer leaders/mentors in the performance of assigned duties and resolution of matters of a more complex nature; serve as back up for case managers, as assigned
  • Establish and maintain strong, collaborative relationships with internal staff (including across departments), owners, landlords, community groups, funding sources, and other stakeholders
  • Proactively identify and inform supervisors of any issues that may adversely affect the department or organization

Requirements include:

  • 3 years' progressively responsible experience in human/social services, data reporting, or a related role; a combination of experience plus an Associate degree may be a substitute
  • 1 year in a supervisory or lead role
  • Preference for nonprofit administrative support experience
  • Demonstrated ability with Microsoft Office (including PowerPoint and Teams for presentations) and comfort learning new software applications
  • Ability to assess priorities, organize, and operate in a flexible manner while retaining a high level of attention-to-detail
  • Clear, effective, and timely communication skills, both written and verbal, and in group settings (presentations, workshops)
  • Ability to work appropriately with confidential information and set boundaries
  • Bilingual (Spanish/English) preferred but not required
  • Reliable transportation (ability to report to other locations as necessary)
  • CORI

Benefits include:  Generous paid time-off | 12+ holidays annually | Health, dental, and vision insurance options | Educational assistance | Medical Reimbursement Account | Dependent Care Account | 403(b) retirement plan with employer match | Life insurance | Short-term and long-term disability insurance | Transportation benefits | Employee Assistance Program | Annual staff picnic!

Wage starts between $21.15 and $26.44 per hour depending on qualifications. Interested applicants must submit a resume and cover letter; applications will be accepted until the position is filled. CORI.

Way Finders is an Equal Opportunity Employer that seeks a diverse staff in order to reflect our community and those we serve. Qualified individuals from diverse backgrounds are strongly encouraged to apply. This position is available to all without regard to race, color, religion, national origin, disability, age, gender or gender identity, sexual orientation, political affiliation, or veteran status. We provide reasonable accommodation for qualified individuals. 

Application Instruction

Applications will be accepted through this link -