Site Coordinator – Volunteer Income Tax Assistance Program

Job Type
The Neighborhood Developers
Contact Name
Madeligne Tena
Contact Email

4 Gerrish Ave.
Chelsea, MA
United States

Job Description

The Volunteer Income Tax Assistance (VITA) Program helps low and moderate income families file their taxes and claim tax credits. These tax credits, such as the Earned Income Tax Credit (EITC) and the Child Tax Credit, are considered the most effective ways to help families move out of poverty. You can be a part of this important anti-poverty work! As one of the largest VITA sites in the Boston area, The Neighborhood Developers provides free tax preparation to over 1000 clients each tax season. In 2016, we garnered over $2.2 million in refunds for our clients! We offer tax services at two locations in Chelsea and Revere, and are open 4 days a week from January to April. The site coordinator plays a vital role for TND’s VITA program. She/he will work with the VITA program manager to facilitate operations and coordinate client services during the busy tax season. We are looking for someone who is committed to providing high quality services to the community, learns quickly, can work in a fast paced environment, and can work independently.

Responsibilities include supervising and supporting volunteers, answering tax questions, reviewing tax returns, hosting IRS/VITA auditors, scheduling client appointments, ensuring the highest level of customer service is provided, troubleshooting site and technical issues, and other related tasks as needed. Training will begin promptly upon hire. We are looking to fill this role by December 1st 2019.


  • Availability on evenings and/or Saturdays
  • Spanish language skills preferred
  • Must be very comfortable using computers
  • Basic tax knowledge preferred but not essential (with additional training to be provided)

Work schedule: flexible, to be determined with employee, ranging from 10-30 hours/week
Time period: early January through mid-April (this is a temporary position)
Compensation: $15/hour

Application Instruction

To apply for this position, please submit a brief cover letter and resume to:

The Neighborhood Developers, Inc.

Madeligne Tena, Financial Capabilities Manager–
4 Gerrish Ave, Chelsea, MA 02150