Residential Manager

For more than 30 years, Hildebrand has been solely focused on housing families experiencing homelessness throughout greater Boston. Over that time, we’ve established a strong reputation for reliability and consistency based on our proven theory of change, while remaining flexible to meet the changing needs of our communities. What sets us apart is the lengths we go to in getting to know our family members and their goals as they work to achieve self-sufficiency.

The Residential Manager ensures the overall security of the families in the congregate residence, provides case management to residents, supervises residential staff and coordinates the required 24/7 staff coverage at each site. The Residential Manager is responsible for creating and implementing programming that meets the needs of children and families living in shelter. 

We are looking for people to partner with us to achieve our goal of disrupting the cycle of homelessness for greater Boston families. 

What You Will Do: 

· Demonstrate leadership by promoting a positive working environment with transparent communication, inclusive planning and shared vision.

· Develop and implement written procedures to provide for the smooth running of the site’s day to day operations, the maintenance of the residence and equipment, and work with residential staff and case Supervisors to ensure that the needs of the families are met. 

· In conjunction with the Facilities Team, act as quality control supervisor in the operations of the facility, its workforce and residents to guarantee the basic needs of the families while ensuring the highest provision of service and safety. 

· Interview, hire, train and supervise all residential staff members.

· Create an infrastructure within the Congregate Program that promotes effective 24-hour program management.

· Conduct the initial placement and intake interview of referred families. Gather all necessary pre-placement follow-up to include documentation.

· Maintain up to date case records for each family including but not limited to weekly progress notes, summaries, correspondence, letters and other appropriate materials.

· Work with the family to develop an individualized family self-sufficiency plan (SSP) which includes aggressive housing search tasks, the family’s self-sufficiency plan, and referrals to services designed to remove barriers to permanent housing and support. Advocate for or assist the client in obtaining such services.

· In conjunction with the Facilities Team, act as quality control supervisor in the operations of the facility, its workforce and residents to guarantee the basic needs of the families while ensuring the highest provision of service and safety. 

· In consultation with the Associate Director of Shelter, create and submit agency, state and funder required documentation.

What You Will Need To Bring:

·  Education - BA/BS Degree in Human Services, Social Work, Nonprofit Management or related field; Preferred - Masters degree in Social Work, Human Services or related field

·  Experience – Experience with Congregate/Residential Program Operations; A general working knowledge of local Homeless Service system; Proven ability to work with persons from various cultures and socio-economic backgrounds. 

·  Skills – Demonstrated ability to provide Case Management/Clinical support to the Homeless; Demonstrated ability to supervise, including planning and assigning work according to the nature of the job to be accomplished and available resources; Demonstrated ability to evaluate and determine subordinates’ training needs; Demonstrated ability to motivate staff to work effectively; Demonstrated ability to exercise discretion and judgment in handling confidential information; Must be compassionate and patient and continually exhibit a commitment to helping homeless families help themselves

·  License/Certification – Must be CPR/SFA certified within 30 days of hire

·  Language - Proficiency in Spanish or Haitian Creole