Full Time Receptionist - noon-8pm 4 days, plus Saturday

Madison Park Development Corporation (MPDC) is an active and established community development corporation (CDC) that serves the Roxbury neighborhood of Boston with our housing and community development activities. Our mission is to develop and preserve quality, mixed-income housing in Roxbury, and to promote the renaissance of Dudley Square as a thriving neighborhood business district, recognized as a center of commerce and culture that anchors the economic revitalization of Roxbury.  We are an organization of about 35 employees working throughout various departments.

Madison Park Development Corporation seeks a full time Receptionist to support the Dewitt Center.  This full time job, including excellent benefits, requires an individual who can work any four weekdays (choose from Monday, Tuesday, Wednesday, Thursday or Friday) from Noon until 8PM and every Saturday from 10AM – 6PM.  

The Position Description

Reporting to the Dewitt Center Director, the Receptionist will support the Dewitt Center front desk and provides general administrative support to ensure the center is operating smoothly. 

Responsibilities:

• Provide regular front desk coverage including managing a multi-line phone system (answer main line and direct phone calls)
• Answer telephone, screen and direct calls. Take and relay messages. Provide information to callers and direct persons to correct destination. Handle inquiries from the public and customers
• Update & maintain Dewitt Center room calendars
• Make sure all visitor and members sign or check in at front desk
• Monitor cameras & maintains security by following procedures; monitoring logbook; issuing visitor sign-in. Monitor visitor access and maintain security awareness
• Provide general support to visitors
• Act as the point of contact for internal and external clients
• Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
• Directs visitors by maintaining employee and department directories; giving instructions.
• Input information into of data system sales force
• Ensure knowledge of staff movements in and out of organization
• Provide general administrative and clerical support
• Prepare correspondence and documents
• Document complaints or issues in salesforce and complete the center’s incident report
• Maintains safe and clean reception area by complying with procedures, rules, and regulations
• Oversee building between 6-8PM
• Audit office supplies and submit needs to the MPDC office manager
• Maintain and stock first and second floor kitchen areas
• Provide coverage the teen room and gym as needed
• Support the yearly MPDC events
• Other duties as assigned and as needed

Qualifications:

• College degree preferred
• Prior work experience in an office setting required
• Strong customer service skills, including a clear and pleasant telephone manner.
• Strong organizational skills and ability to work independently and multi-task.
• Knowledge of computers and relevant software applications.
• Salesforce experience is a plus
• Great verbal and written communication skills.
• Punctuality a must.
• Bi-lingual a plus.

Benefits/Compensation:

$15.00 per hour/40 hours per week. We offer a competitive compensation and benefits package, including four weeks’ vacation per year, and several medical and dental insurance plans.