Property Manager (Bilingual)

Job Type
Property/Asset Management
Way Finders, Inc.
Job Description

Property Manager (Bilingual)
Springfield, MA

Are you interested in work that makes a difference in the lives of others? Way Finders is a mission-oriented nonprofit organization that offers a fast-paced, professional work environment focused on achievement. We employ individuals with a strong commitment to excellence, a collaborative nature, and the desire to make a difference. Way Finders currently has an exciting opportunity for a Property Manager in our Property & Asset Management department. This is a great opportunity for anyone who has worked in property management who wants to move into a role that has a direct impact in lifting up the community.

At Way Finders, we light pathways and open doors to homes and communities where people thrive. The largest nonprofit housing provider in Western Massachusetts, Way Finders also specializes in housing counseling, financial and first-time homebuyer education, employment training, neighborhood revitalization, and a variety of other services throughout the region. The need for Way Finders’ programs and services is great and continues to grow each year. Whether a person is experiencing a housing crisis, in need of rental assistance, or ready to purchase a first home, our Housing Centers provide a welcoming, accessible space for counseling, assistance, training and placement, and ongoing support. During our last fiscal year, Way Finders services impacted  52,000 men, women, and children in the region. Stable housing is the platform upon which we work with our clients to help them to meet their own goals and to thrive. As families thrive, so do the communities in which they live.

The candidate will work fully onsite and must be available for occasional on-call duties.

Essential Functions/Responsibilities

  • Manage the operational and financial performance of assigned properties to meet or exceed established goals, policies, and procedures
  • Ensure properties comply with all state building and sanitary codes, and owner or funding source requirements, in part through the initiation and maintenance of highly professional, effective, and collaborative external and internal relationships
  • Ensure all required repairs, improvements, and apartment turnovers are completed to the highest standard in a safe and timely manner, working collaboratively to obtain bids, quotes, and specifications
  • Recruit, orient, and train staff of about 4 employees; evaluate and provide timely feedback on performance-related matters; assess staff members’ strengths and developmental needs; implement performance plans to ensure the development and/or maintenance of necessary skills while fostering a culture of teamwork and collaboration
  • Provide effective tenant orientation, communication, and problem-solving that achieves a high level of tenant satisfaction; maintain occupancy goals through the development and ongoing implementation of tenant retention plans
  • Work closely with the Vice President and across departments to establish and adhere to property performance and budgetary goals, including contributing to the planning, design, and development of new properties
  • Maintain an up-to-date operations-and-regulations manual for each property
  • Provide accurate and timely reports, communication, and liaison to the Asset Manager and other internal staff, reporting agencies, as well as to tenant associations, boards, and entities
  • Proactively identify and inform the Vice President and/or the Senior Vice President of any significant issues that may adversely affect the agency
  • Remain current with funding source regulations, affordable rental housing trends, tenant rights, and reasonable accommodation and other policies, property management codes and regulations to ensure compliance

Hiring Requirements/Preferences

  • Bachelor’s degree; commensurate experience may be substituted for a degree
  • 3 years’ experience in property management
  • Bilingual (English/Spanish) required
  • Experience in a management or leadership role
  • Excellent customer service skills with the ability to serve diverse populations
  • Advanced organizational skills with a high degree of accuracy and attention to detail
  • Proficiency in Microsoft Office applications and ease in learning new software or technology
  • Clear and timely written and oral communication skills
  • Knowledge of tax credits, rural development, and Department of Housing and Urban Development (HUD) regulations preferred
  • Certified Property Manager (CPM) certification preferred
  • Valid driver’s license with acceptable driving record; reliable vehicle 


  • Generous paid time-off
  • 12+ holidays annually
  • Health, dental, and vision insurance options
  • Educational assistance
  • Medical Reimbursement Account
  • Dependent Care Account
  • 403(b) retirement plan with employer match
  • Life insurance
  • Short-term and long-term disability insurance
  • Transportation benefits
  • Employee Assistance Program
  • Annual staff picnic!

Wage between $47,305 - $60,314 annually depending on qualifications. Interested applicants must submit a cover letter and resume; applications will be accepted until the position is filled.  CORI/MVR.

Way Finders is an Equal Opportunity Employer that seeks a diverse staff in order to reflect our community and those we serve. Qualified individuals from diverse backgrounds are strongly encouraged to apply. This position is available to all without regard to race, color, religion, national origin, disability, age, gender or gender identity, sexual orientation, political affiliation or veteran status. We provide reasonable accommodation for qualified individuals. 

Application Instruction

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