Job Type
Programmatic/Project Management
Organization
RCAP Solutions
Contact Name
Jenn E
Contact Email
hr@rcapsolutions.org
Contact Phone
Address
191 May Street
Worcester, MA
United States
Job Description
Program Representative
Worcester
Summary: Program Representative is responsible handling a large caseload of clients participating in a federal or state rental assistance program that RCAP Solutions, Inc. manages.
Responsibilities:
- Ensures that the program participants, and property owners comply with program requirements in accordance with all applicable state or federal regulatory requirements.
- Completes annual re-examinations for an assigned caseload in a timely manner.
- Responsible for verifying client’s income, assets, and expenses to determine continued eligibility. Calculates participants share of rent and program subsidy levels using the income and asset verification process.
- Conducts orientation for voucher holders; ensures proper documentation is completed and inputs confidential data into secured systems
- Issues vouchers and monitor clients housing search efforts through lease up process; sends all required notifications to landlords and participants.
- Processes housing assistance terminations according to established procedures
- Maintains and documents communications with applicants, participants, and landlords relative to program administration
- Reports program compliance issues such as violation of family obligations, evictions, income eligibility, and fraud to the program Director
- Collaborates with community resource agencies and landlords in support of clients with positive tenancy and sustained housing assistance
- Meets and cooperates with federal and state monitoring officials, auditors, and others as required
- Other duties as assigned.
Requirements:
- Education and Experience: Associate degree or equivalent from two-year college or technical school with a minimum of 2-3 years of work experience in housing or social service agencies; or three years related experience and/or training; or equivalent combination of education and experience.
- Communication: Must have excellent communication skills both verbal and written; provide excellent customer service; and have good public speaking skills. Preference given to candidates with multilingual skills (verbal and written) including Spanish.
- Adaptability: Ability to multi-task, meet deadlines, and have good mathematical skills.
- Computer Skills: Must have experience with computer systems and databases including Microsoft Office Outlook, Excel, and Word.
- Certification: Must have or complete required Nan McKay or Quadel. HUD required training for position and become certified within one year of hiring.
- Must pass a CORI.
Benefits:
- Competitive compensation
- Medical, Dental, Vision, LTD, and Life Insurance
- Flexible Spending Account and Health Savings Account
- Competitive Vacation and Sick time
- 14-paid holidays
- 403(b) plan RCAP Contribution and Match
Additional Details:
- This position is a full-time position.
- Hourly, non-exempt
- Position shift: 8AM-5PM / Onsite
Application Instruction
Please apply by sending your resume to HR@rcapsolutions.org. Please state what position you are applying for.