Program Director Emergency Shelter

The Program Director of Shelter, Support and Prevention is responsible for lending structure and leadership to CASPAR – Bay Cove’s Emergency Services, and Prevention Services.

The Emergency Services Center (ESC) is a 107 bed shelter that serves men and women with a history of active substance use.

In addition to crisis stabilization and on-site medical and mental health care for individuals who are actively using AOD, the staff provides case management and access to detox and post-detox programs.

Your responsibility as Program Director is to provide leadership and oversee the daily operations of the ESC/First Step programs.

The essential functions of the position include:

• Being responsible for working with staff, guests and community; participants to define the scope, purpose and philosophy of the ESC and First Step programs and to translate this into appropriate policies and procedures; 
• Supervising and evaluating Day Supervisors and First Step staff;
• Delegating responsibility for various program components to staff members, defining tasks and job descriptions ;
• Establishing effective systems for the administration of services for guests;
• Maintaining and analyzing data on all guests and street encounters; 
• Ensuring Quality Management by developing outcome measures to assess performance; 
• Ensuring quality services and a quality environment by policy, presence, and example; 
• Ensuring that the program is in compliance with all licensure and service permit requirements: 
• Submitting monthly, quarterly and annual reports to Bay Cove, DPH, Bureau of Substance Abuse Services and any other reports as required from funding and regulatory entities; 
• Providing fiscal oversight and assisting in the preparation of the annual budget; 
• Responsible for overseeing effective financial management procedures, quality assurance review, in-service staff training, clients’ rights and confidentiality; 
• Attracting new and/or supplementary funds to support program activities;
•  Preparing reports/proposals as required by local, state and federal authorities.

As an employee of Bay Cove Human Services, Inc., your objective is to perform these tasks in a manner that best supports our mission.

Supervisory Responsibilities: 

• Recruit, interview and hire appropriate applicants for management/supervisory positions.
• Provide weekly (and more frequently as needed) supervision for all supervisors;
• Prepare and present performance evaluations to all supervisors;
• Provide corrective action for supervisors as needed;
• Preside over weekly management and monthly staff meetings.

Qualifications:

• A Master’s degree or higher in a related field (i.e.Business Administration, Psychology, Social Work, Public Health, Counseling, Criminal Justice, Law)
• A track record for meeting and exceeding program deliverables 
• A minimum of 2-3 years experience in supervising individuals and mobilizing team to meet benchmarks for the services.
• Superior organizational and time management skills 
• Previous experience in non-profits and emergency shelter;
• Must have the ability and willingness to work with mentally ill and/or substance abusing homeless individuals in a respectful and compassionate manner 
• Must have good communication, teaching, motivational, organizational, negotiating and leadership skills
•  Must be able to set limits and maintain appropriate professional boundaries with clients and staff Must be proficient in Word and Excel 
• Must have a valid driver’s license 
• Must be willing to be on call Must have shelter experience serving a vulnerable population 
• Must have experience with 24/7 scheduling 
• Must be able to set limits and maintain appropriate professional boundaries with guests and staff 
• Experience with the disease concept of addiction and a knowledgeable and compassionate view of harm reduction theory and practice.
• Must be able to abide by a strict professional code of ethics 
• Ability to work as a team member as well as independently 
• Ability to function under pressure in a fast paced environment Must be flexible with schedule
• Driving License Required

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