Program Assistant

Job Type
Programmatic/Project Management
RCAP Solutions
Contact Name
Jenn Escobar
Contact Email
Contact Phone

191 May Street
Worcester, MA
United States

Job Description

Position Title Program Assistant                                      

Location: Worcester Ma

Summary:  The Program Assistant provides support to a team of Program Representatives by performing a variety of administrative tasks in a team-oriented work environment.


  • Organize and mail recertification paperwork for Program Representatives
  • Manage, track, and report on the status of participant’s submission of required paperwork and assist with mailing of packages and notices.
  • Assist in the review of submitted documentation and follow up with program participant’s income, assets, and other necessary documents
  • Scan documents in a timely manner into the required software system
  • Assist with calculation of participant’s income, assets and expenses to determine continued participation in the program
  • Maintain communication with program representatives regarding documentation and audit requirements, as needed
  • Provide support to managers and others with special projects as assigned
  • Respond to phone calls and provide information requested to clients, property owners, and other external partners.
  • Maintain a filing system for both active and inactive participants files.
  • Participate in regular staff meetings and trainings required by the funding source and/or RCAP Solutions, Inc.
  • Additional duties as assigned.


  • Education and/or Experience: High school with 1 to 2 years related experience working at a housing or social service agency serving similar population as RCAP’s; some college preferred.
  • Ability to read and interpret program related documents; write routine reports and correspondence; provide excellent customer service; and good public speaking skills. Ability to read and write Spanish preferred.
  • Ability to multi-task, meet deadlines, and have good mathematical skills.
  • Computer Skills: Must be proficient in Microsoft office software including Outlook, Word, and Excel.
  •  Must pass a CORI


  • Competitive compensation
  • Medical, Dental, Vision, LTD, and Life Insurance
  • Competitive Vacation and Sick time
  • 13 Paid holidays!
  • 403(b) plan

Additional Details: 

  • This position is a full-time position.
  • Hourly, non-exempt
  • Position shift: 8AM-5PM / Onsite 
Application Instruction

If interested, please apply by sending us an email at: