Program Assistant

Position Title Program Assistant                                      

Location: Worcester Ma

Summary:  The Program Assistant provides support to a team of Program Representatives by performing a variety of administrative tasks in a team-oriented work environment.

Responsibilities:

• Organize and mail recertification paperwork for Program Representatives
• Manage, track, and report on the status of participant’s submission of required paperwork and assist with mailing of packages and notices.
• Assist in the review of submitted documentation and follow up with program participant’s income, assets, and other necessary documents
• Scan documents in a timely manner into the required software system
• Assist with calculation of participant’s income, assets and expenses to determine continued participation in the program
• Maintain communication with program representatives regarding documentation and audit requirements, as needed
• Provide support to managers and others with special projects as assigned
• Respond to phone calls and provide information requested to clients, property owners, and other external partners.
• Maintain a filing system for both active and inactive participants files.
• Participate in regular staff meetings and trainings required by the funding source and/or RCAP Solutions, Inc.
• Additional duties as assigned.

Requirements:

• Education and/or Experience: High school with 1 to 2 years related experience working at a housing or social service agency serving similar population as RCAP’s; some college preferred.
• Ability to read and interpret program related documents; write routine reports and correspondence; provide excellent customer service; and good public speaking skills. Ability to read and write Spanish preferred.
• Ability to multi-task, meet deadlines, and have good mathematical skills.
• Computer Skills: Must be proficient in Microsoft office software including Outlook, Word, and Excel.
•  Must pass a CORI

Benefits:

• Competitive compensation
• Medical, Dental, Vision, LTD, and Life Insurance
• Competitive Vacation and Sick time
• 13 Paid holidays!
• 403(b) plan

Additional Details: 

• This position is a full-time position.
• Hourly, non-exempt
• Position shift: 8AM-5PM / Onsite