Part Time Resident Services Coordinator

Resident Services Coordinator- Part Time 10hrs

Introduction

The Neighborhood Developers (TND) is a community development corporation based in Chelsea, serving the communities of Chelsea, Revere, and Everett. We are committed to comprehensive, resident-led community development of neighborhoods in our communities. Our mission is to create strong neighborhoods enabling community members to secure a stable home, achieve economic mobility, and determine their own future. 

The Position:

The Resident Services Coordinator delivers programs and amenities that support stable tenancies and serve children, adults and seniors living in TND properties under the direction of the Director of Resident Services. The Coordinator will lead community engagement efforts in TND properties to build social capital by fostering person-to-person and people-to-place relationships, develop the skill and will of resident leaders to take on leadership roles in the property and in their community, encourage civic engagement in order to build neighborhoods of choice were neighbors have elevated community standards and a sense of efficacy.  This is a mobile position that will require regular travel to TND properties.  The Coordinator will coordinate with property management staff and community partners.  The Coordinator is responsible for supporting partnerships with service providers to expand opportunities for residents to access programming that would enhance their quality of life.  

Essential Job Functions and Responsibilities

Program Development and Administration

● Maintain regular, scheduled onsite hours at larger properties.

● Welcome new residents (and establish/maintain contact with existing residents) and explain the resident services program and services and provide information and support in accessing local service resources; build relationships to support their needs and goals.

● Prioritize services that assist residents to maintain stable tenancies, including screening tenants for public benefits eligibility, and support for tenants at risk of eviction.

● Develop supportive professional relationships with residents that help them enhance the quality of their lives, empower them and encourage them in taking the steps to achieve sustainability.

● With the support of the Director for Resident Services, identify individuals and families with service needs and provide direct services or supportive linkages between residents and other services as appropriate; maintain appropriate case notes in accordance with WISP procedures.

General

● Maintain accurate records, produce timely written and verbal reports.

● Provide general assistance, as needed, for TND activities and events, and undertake other activities and duties as requested.

● Acquire and maintain any certifications required by TND or for delivery of services.

● Fulfill annual work plan and funding requirements.

Non-Essential Functions

● Participate in relevant industry forums and committees as requested by Member agency to stay current with the field, and increase visibility for the organization.

● Tell the story of our work to residents, network members, and funders by supporting program communications

Work Requirements and Qualifications

● College graduate or equivalent experience providing human services or community engagement / outreach.

● Experience working with low-income families, seniors and non-elderly disabled people

● Demonstrated strong cultural competence for working in a diverse multicultural community.

● Ability to understand and respect values, attitudes, and beliefs that differ across cultures and to respond appropriately to these differences with residents and in planning, implementing, and evaluating programs and services.

● Capable of building and maintaining partnerships with community based organizations based on the needs of the residents.

● Responsible, self-motivated, and able to carry out and prioritize multiple ongoing projects

● Genuine enthusiasm for meeting, motivating, and involving people in community activities

● Excellent verbal and written communication skills

● Bi-lingual English-Spanish (both written and spoken) required

● Demonstrated ability to work independently and as part of a team

● Strong work ethic, a good sense of humor, and a commitment to social justice

● Comfort with ambiguity and ability to thrive in a fluid, entrepreneurial environment; willingness to “roll up one’s sleeves” and extend beyond formal responsibilities based on the needs of the work

● Ability to collect, track and understand data in order to assess programs and partnerships.

● Proficiency with, Word required. Knowledge of Salesforce or similar programs preferred.

● Willingness to work a flexible schedule, including nights and weekends

● Comfortable with public speaking

● Other duties as assigned 

Desired Qualifications

● Experience working in a diverse multicultural community

● Experience producing e-newsletters and developing marketing campaigns

● Knowledge of affordable housing and community development issues

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential function in a satisfactory manner. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

● Ability to travel to TND properties

● Ability to work on feet for extended periods of time

● Professional development