Office Administrator

Join a vibrant team making a difference in the world! Citizens’ Housing and Planning Association (CHAPA) is the non-profit umbrella organization for affordable housing and community development activities in Massachusetts. Formed in 1967, CHAPA has a diverse and active membership of more than 6,000 people, working to make sure that everyone in Massachusetts has a safe, healthy, affordable place to call home. For more information, please visit www.chapa.org.

Key Job Responsibilities

The primary responsibility of the Office Administrator is to perform a wide range of administrative and office support activities for CHAPA’s 14-person team in order to facilitate the efficient operation of the organization.

Specific Responsibilities

Office Administrative Oversight:

• Answer, manage and distribute phone calls
• Handle requests from the public for information
• Sort and distribute incoming mail and correspondence
• Receive and direct visitors
• General clerical duties including photocopying, filing and maintaining supplies

Membership and Database Management:

• Serve as CHAPA’s Database Manager and expert

• Manage CHAPA’s membership, including outreach, tracking, reporting and payment-related responsibilities

Information Technology:

• Serve as point person with CHAPA’s IT consultants on behalf of staff
• Work with IT consultants to recommend and set up system for conference room computer and hybrid meetings
• Manage shared-office schedule and other technology needs

Events & Meetings:

• Handle registration for forums, conferences and Annual Dinner
• Secure space and order food for forums and conferences
• Support A/V and teleconferencing needs for meetings, and maintain conference room calendar

Executive Team Support:

• Handle scheduling for CEO
• Assist with CEO’s administrative needs

Qualifications

The successful candidate will want to manage CHAPA’s operations and handle the organization’s administrative tasks. They should also have an interest in the substance of CHAPA’s work, including a sensitivity to the needs of people with low incomes.

In addition, we are looking for the following skills: 

• ability to learn and manage a database
• strong computer skills and knowledge of relevant software, including all Office products
• strong organizational skills
• ability to work collaboratively, multi-task, and communicate well
• enjoy a bustling office environment and working with the public
• an Associate’s or Bachelor’s degree preferred but not required

Salary:

The salary range is $55-$60,000, commensurate with experience.  CHAPA also provides a generous package of benefits including vacation and sick time, health insurance, short-term disability insurance, life insurance, and retirement benefits.