Leasing Officer I

This position provides support to the Cambridge Housing Authority’s Leased Housing Department by ensuring the accurate processing of information related to initial applications and eligibility certifications, including but not limited to the processing of emergency intake applications, assistance applying to the waitlist, providing resource information to applicants and participants, and overall support to the front desk and visitors to the Central Office. The incumbent assists in waitlist and management, scheduling appointments and the screening and recertification of program applicants and participants. Responsibilities also include activities related to the determination of eligibility, preparation of documents related to either program participation or tenancy, management and oversight of site-based waitlists, communication with property owners and site management staff, and assistance to a Leasing Officer II or other administrators as needed and assigned. Must have excellent communication and customer service skills. Reports to the Director of Leased Housing or designee.

Education and/or Experience: High School Diploma or equivalent is required. One (1) to two (2) years of college, business or technical school is desirable. Previous work experience in a similar work environment is preferred. Experience in dealing with the public, particularly low-income, disabled or elderly individuals is desirable. Knowledge of the Housing Choice Voucher program or public housing is preferred. Fluency in multiple languages is desirable. An equivalent combination of education and experience may be considered. Needs strong computer (MS Word, MS Excel, MS Access, and MS Outlook) skills and proficiency with information technology systems, including strong ability to navigate software databases, analyze complex datasets, and troubleshoot software and database issues. Ability to learn other computer software programs may be required by assigned tasks. The Agency offers a competitive benefits program including health insurance through the Group Insurance Commission, FSA’s, Blue Cross Blue Shield dental insurance, the State Retirement System, additional voluntary benefits, and MBTA Corporate T-Pass Program.