Housing Resource Consultant (Bilingual)

Housing Resource Consultant (Bilingual)

At Way Finders, we are passionately invested in lifting up the region’s people, places, and systems. Though our team performs a wide variety of functions, we are united by our shared mission: to build and advocate for a thriving and equitable region; to improve the stability and economic mobility of families and individuals; and to develop and manage a robust range of safe, affordable housing options.

Every day, our team helps people facing real challenges—with housing, jobs, personal finances, and other cornerstones of daily stability—to find real solutions. And we help communities and systems to grow in positive, strategic ways. We know that the right help at the right time can make all the difference; Way Finders provides transformative help to tens of thousands of people each year. Always with respect, always with compassion.

Interested in joining our team of dedicated professionals? Way Finders is currently seeking a full-time Housing Resource Consultant. The Housing Resource Consultant provide exceptional customer service and general information to callers, clients, and visitors at our Housing Centers in a professional, efficient manner that exemplifies Way Finders’ mission and core values of respect and community support.

This role will be performed in a hybrid-remote capacity with at least two days per week being onsite at our main office in Springfield, MA.

Responsibilities include:

• Provide exceptional, friendly, and helpful service to all callers, clients, and visitors
• Educate consumers about the organization’s programs and available community resources, proactively conducting assessments and making referrals/appointments when necessary
• Assist clients with appropriate resources and tools for effective problem-solving and planning in regard to their housing needs and options
• Maintain detailed log of incoming visitors, callers, and related documentation/notes; including but not limited to “real time” data entry into internal system
• Ensure all calls are responded to in a timely response, including forwarding all inquiries from government offices, housing courts, legal services, and other applicable agencies
• Maintain adequate supply of up-to-date program materials and forms in reception and resource areas
• Manage, organize, and update information in all required databases and software applications
• Receive, sort, deliver, and date stamp incoming mail and packages; prepare outgoing mail as necessary
• Work collaboratively to plan and prepare workshops for tenants and landlords
• Establish and maintain strong, collaborative relationships with internal staff (including across departments), landlord, owners, community groups, agencies, and stakeholders
• Perform general clerical duties including but not limited to:  scanning, filing, faxing, copying, preparing correspondence and reports
• Proactively identify and inform the program managers of any issues that may adversely affect the department or organization

Requirements include:

• 2 years’ post high school education, equivalent experience may be a substitute
• 3 years’ administrative or customer service experience, preferably in human/social services
• Demonstrated ability to communicate clearly and effectively, both verbally and in writing
• Demonstrated ability in Microsoft Office, and comfort learning new technologies
• Bilingual (English/Spanish) required
• Ability to organize and prioritize effectively in a fast-paced environment
• Excellent problem-solving and networking skills
• Knowledge of community resources is a plus

Benefits include:  Generous paid time-off | 12+ holidays annually | Health, dental, and vision insurance options | Educational assistance | Medical Reimbursement Account | Dependent Care Account | 403(b) retirement plan with employer match | Life insurance | Short-term and long-term disability insurance | Transportation benefits | Employee Assistance Program | Annual staff picnic!

Wage between $15.50 and $17.67 per hour depending on qualifications. Interested applicants must submit a cover letter and resume; applications will be accepted until the position is filled.

Way Finders is an Equal Opportunity Employer that seeks a diverse staff in order to reflect our community and those we serve. Qualified individuals from diverse backgrounds are strongly encouraged to apply. This position is available to all without regard to race, color, religion, national origin, disability, age, gender or gender identity, sexual orientation, political affiliation, or veteran status. We provide reasonable accommodation for qualified individuals.