Housing Manager

HOUSING PROGRAM MANAGER

Housing Program Manager

To apply, please submit your cover letter and resume.  Resumes without cover letter will not be considered.

As a leader and largest day shelter provider in the field of homeless services -in Massachusetts; St. Francis House is a strong, vibrant organization. Building on our foundation of refuge and rehabilitative programs, St. Francis House will grow and deepen our impact by further developing our focus on housing, behavioral health, and income maximization.  We will ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth.   To achieve our vision, the agency is making significant investments in our staff across the agency. If you want to make an impact in the lives of others, we want to invest in you.  We are especially interested in candidates who can contribute to the diversity within our organization.

At St. Francis House, our Philosophy of Care commits us to providing trauma-informed, recovery-oriented and person-centered care. It guides everything we do at St. Francis House – how we work with guests and how we work together as an entire organization and community.

Summary:

Under the supervision of the Associate Director of Housing & Stabilization, the Housing Program Manager will be responsible for implementing and supervising SFH Housing Navigation and Rapid Rehousing Stabilization efforts at our Housing Center at 39 Boylston Street and in the communities where our guests are placed. The Housing Program Manager will utilize a Housing First approach to guide team on making relationships with landlords and service planning with guests to stabilize around housing, income, and behavioral health.

This program offers medium term rental assistance combined with linkages to employment and other services in order to end clients’ homelessness as well as create longer term self-sufficiency.

OUR BENEFITS INCLUDE,

FOR EACH OF OUR FULL-TIME POSITIONS, WE OFFER EXTENSIVE BENEFITS INCLUDING:

• Comprehensive Medical and Dental Insurance (Employer pays 90% of individual premiums and 80% of family premiums)
• Company sponsored Health Reimbursement Account.
• Up to Four weeks paid Vacation per year
• Up to Thirteen paid Holidays per year
• Up to Twelve paid Sick Days per year
• Employer paid Life, Short and Long Term Disability Insurance
• 403(b) Retirement Savings Plan with 5% employer match and immediate vesting

Essential Duties and Qualifications:

• In conjunction with the Associate Director of Housing & Stabilization design, develop, and implement management practices and protocols of the Housing Center including but not limited to program guidelines, funding requirements and outcomes.
• Oversee the day-to-day management of program activities including client enrollments, creation of individualized housing navigation and housing stability plans, housing location, coordination of move-in assistance and provision of stabilization services, including linkages and referrals to appropriate service providers.
• Reconciliation and distribution of checks to appropriate staff for distribution to landlords.
• Ensuring HMIS data is accurate and up-to-date and that HMIS protocols are observed by staff.
• Ensure program files are complete with all the required documentation; act as point of contact during monitoring visits by funders.
• Tracking and monitoring program expenditures and performance on a monthly basis. Responsible for submitting a monthly progress report to the AD of Housing & Stabilization.
• Balance projected amount of rental assistance per client with available amount of funding.
• Compilation of all data necessary to generate reports; Timely submission of complete and accurate cash requests for financial assistance and invoices to the AD of Housing & Stabilization.
• Works with AD of Housing & Stabilization to ensure timely reports are complete and available for the Director of Programs and Services for funders and other stakeholders including but not limited to: Quarterly Performance Reports, Annual Performance Reports, Ad-hoc Reports, Board Report and Management Reports.
• Ensuring program compliance in accordance with all applicable laws, regulations and contractual requirements.
• Serve as liaison between the program, referral agencies, service agencies and other stakeholders and develop a positive relationship with community partners.
• Represent agency at community events and meetings and also serve as RRH primary contact.
• Work collaboratively within the larger management and leadership teams at St. Francis House to provide integrated services that are aligned with agency priorities and values.
• Apply a Recovery Oriented, Person-Centered, and Trauma-Informed approach to the programming and supervision adopting key best practices such as Motivational Interviewing and Harm Reduction.
• Collaborates proactively with colleagues within the department as well as across SFH departments.
• High School Diploma or Equivalency required. Further education in human services related field a plus.
• Five (5) years experience working in a non-profit, direct care setting serving vulnerable populations
• Experience working with homeless individuals providing housing search, placement, and stabilization case management in a direct care or supervisory/management role.
• Supervisory experience with demonstrated skills in staff coaching, team-building, and training.
• Knowledge of Boston Continuum of Care and Homeless Initiatives a plus.
• Lived experience with homelessness and/or recovery a plus.

EEO: St. Francis House is an Equal Opportunity Employer.  We are devoted to sustaining a culturally inclusive and equitable work environment where all identities, perspectives and expressions are valued, respected and embraced.  As an agency, we serve as a resource and advocate for these values by implementing policies, opportunities, programs and initiatives that reflect the needs of our guests and staff in order to foster a diverse, equitable and inclusive community for all. 

COVID-19: All employees, guests and visitors are required to wear masks. Common surface areas are sanitized throughout the day. Public areas and offices are marked to allow for physical distancing. Employees are provided masks, gloves, goggles & hand sanitizer.

To apply, submit up-to-date resume and cover letter to:  careers@stfrancishouse.org.