HCEC - Manager

Job Type
Programmatic/Project Management
Metro Housing | Boston
Contact Name
Marie Claire Hamet
Contact Email
Contact Phone

1411 Tremont St
Roxbury, MA
United States

Job Description

SALARY: $53,400 - $69,400 per year.

This is an exempt, full-time position.



Metro Housing Boston (formerly Metropolitan Boston Housing Partnership) is a leading nonprofit dedicated to connecting the residents of Greater Boston with safe, decent homes they can afford. Metro Housing empowers families and individuals to move along the continuum from homelessness to housing stability. Serving more than 25,000 households annually, we work seamlessly to bridge the gaps among government, nonprofits, and corporations to continually increase our impact. With more than 30 years’ experience piloting and implementing housing programs, we have solidified our position as an industry-leading expert on navigating the affordable housing field.


“We mobilize wide-ranging resources to provide innovative and personalized services that lead families and individuals to housing stability, economic security and an improved quality of life.”


The HCEC Manager is responsible for the coordination of housing stabilization activities for the Housing Consumer Education Center.  The HCEC Manager will help to organize rotations of other HCEC staff to ensure coverage and balance amongst the team for both the Walk-in and Resource Line shift/s. The manager is responsible to communicate ideas, issues and goals with HCEC team and supervisor for program growth.  He/she will train staff on effective methods in assisting clients on the full spectrum of needs including basic information and referral services, brief counseling services, and on as an needed basis, case management services. He/she will train staff on data collection needs and will ensure that data is tracked accordingly and on schedule.

The HCEC Manager will supervise the Housing Supports Program AdministratorIntake and Assessment SpecialistHousing Search Specialist, as well as staff hired to implement financial assistance programs.  He/she will also supervise internship placements with the department. He/she will facilitate and develop the agenda for weekly team meetings, as well as on-site trainings and workshops for tenants, service providers, department and Metro Housing|Boston staff, and will take an active role in internal committees as needed, keeping regular communication with all departments on HCEC resources. 

REPORTS TO: Assistant Director of Housing Supports


The statements below are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned. 

  • Manage the walk-in process for lobby visitors; organize rotations as needed to ensure coverage and balance amongst the HCEC team;
  • Provide brief counseling and/or case management services to clients and/or maintain on-going relationships with clients and ensure that they are connected to community supports and services;
  • Obtain resources and services as requested and/or needed to address clients’ needs including but not limited to housing applications, negotiation and mediation with property owners and utility companies, CORI resolution, credit programs and assistance with financial applications;
  • Oversight of consistent and comprehensive Metro Housing response to referrals made by state and local legislators, officials and partners;
  • Develop and implement specialized training for new Metro Housing staff on Affordable Housing and department basics;
  • Participate in committee/s when needed and keep regular communication with all departments on HCEC resources;
  • Update and expand training documents on internal referrals;
  • Organize weekly team meetings with documented agendas;
  • Track client referrals and program outcomes and maintain client data and documentation;
  • Administer homelessness prevention and rapid re-housing funds for families by developing systems for accepting and reviewing applications, collecting data and reporting to funders, and by directly assisting families who are interested in accessing these funds;
  • Manage the monthly on-site tenant and service provider workshop schedule and provide technical assistance to service providers who attend the workshop/s;

·        Other duties as assigned.


  • Intake and assessment, brief counseling and case management experience with homeless individuals and families and households in crisis;
  • Experience in public speaking and high level of comfort in conducting regular workshop schedule;
  • Knowledge and experience with service agencies and resources for low-income and/or homeless individuals and families;
  • Willingness to work as part of a team to promote the goals of the program and agency; ability to work in a busy, diverse team model setting;
  • Sensitive to the needs of the homeless, low income and diverse populations;
  • Excellent time management, organizational and communication skills;
  • Multi-lingual (verbal and written) preferred.


  • Candidates with multilingual skills (verbal and written). We are seeking candidates that speak and write English and at least one of the following languages (for interpreting and translation): Vietnamese, Cape Verdean Creole, Portuguese, Cantonese, Mandarin, Toisanese, and Spanish.


Most benefits are available on your first day of work with Metro Housing | Boston. These benefits currently include:

Your and your family’s health

  • Health and dental coverage on a pre-tax basis;
  • Eye Med Vision plan on a pre-tax basis;
  • Medical and dependent care reimbursement account;
  • Company paid life and AD&D insurance and long-term disability;
  • Free, confidential Employee Assistance Program;
  • Voluntary life, accident, critical illness and cancer insurance.

Work/life balance

  • Generous vacation, sick, and personal time;
  • 13 paid holidays per year;
  • Paid new parent leave;
  • Flexible schedules (when available).

Retirement plan

  • 403(b) plan with a company match.

Career growth

  • Tuition reimbursement program;
  • Internal promotions encouraged.



Application Instruction