HAF Case Management Program Manager

Job Type
Programmatic/Project Management
Organization
Massachusetts Housing Partnership
Contact Name
Lori Cain
Contact Email
lcain@mhp.net
Contact Phone
Address

160 Federal Street
Boston, MA
United States

Job Description

If you are interested in combining your skills in case management with making a difference in the world of affordable housing, Massachusetts Housing Partnership (MHP) is the place for you! 

About Us: 

MHP, a non-profit public agency, is a national leader in affordable housing finance. When breakthrough studies linked a racial wealth gap to unequal access to homeownership opportunities, MHP worked in collaboration with key partners in the non-profit, public, and private banking worlds to create its flagship home buying program: the SoftSecond Loan Program. Combined with its successor, the ONE Mortgage Program, MHP has spent 30 years helping more than 23,000 low- to moderate-income first-time homebuyers—half of whom are people of color—achieve their dream of homeownership. MHP has continued to grow and manage critical programs, mostly recently with the Massachusetts Homeowner Assistance Fund (HAF). This $150+ million program will provide mortgage relief and financial assistance to residents of the Commonwealth in order to help them avoid foreclosure. This is an exciting opportunity to join MHP’s HAF team at a time when our programs and impact are growing rapidly.   

At MHP, we celebrate diversity and are committed to an inclusive environment for all employees. 

Benefits our employees value:  

MHP understand that benefits are an important consideration when looking for a new role. We are proud to offer our employees a comprehensive benefits package including:

  • Hybrid* and flexible work schedule
  • Health insurance through the state’s Group Insurance Commission
  • 403b retirement plans with match up to 10% and immediate vesting
  • Annual 5-week paid time off (PTO) benefit
  • Fully paid group term life, short-term disability and long-term disability insurance
  • Dental insurance through Metlife with 90% of premium paid by MHP
  • Medical and dependent care Flexible Spending Accounts
  • Public transportation reimbursement
  • Tuition reimbursement and professional development assistance
  • First time homebuyer assistance
  • Home office benefit
  • And more

Current Opportunity:

MHP is searching for a HAF Case Management Program Manager who will be an essential and crucial member of MHP’s Mass HAF team. This position will oversee the Mass HAF case management program, which involves ensuring that, in conjunction with our contracted partners, homeowners receive timely and adequate responses to their Mass HAF applications.  MHP is proud to be a leader in the implementation of the HAF program which is possible due to funding from the American Rescue Plan Act (ARPA) and US Treasury Department. This is an excellent opportunity to work with dedicated, creative, and passionate teams. 

Each day will bring the opportunity to uphold the integrity of the program and ensure that Massachusetts residents are being provided the best service possible.  Below are some of the ways that you may spend your time as the HAF Case Management Program Manager:

  • Establishing and supporting relationships between MHP, housing counseling agencies, constituents and other stakeholders. 
     
  • Overseeing contract management for housing counseling agency contracts.
     
  • Responding to inquiries regarding the HAF program from constituents, stakeholders, and elected officials. 
     
  • Managing approval process for certain HAF cases, which may be complex in nature. 
     
  • In consultation with housing counseling agencies and contractors, addressing cases with auction dates for immediate action to prevent foreclosures and homeowner displacement.
     
  • Coordinating with other state agencies on cases when necessary.
     
  • Making recommendations for HAF program guidelines and policy updates. 
     
  • Collaborating and coordinating with other HAF program staff at MHP and other state agencies on overall case disposition. 

*MHP is currently working on a hybrid model of up to 2 days per week in our Boston office. Requests for a more flexible remote schedule will be entertained; both Massachusetts residency and the ability to be on-site at the Boston MHP office for occasional meetings required.  MHP employees are required to be fully vaccinated against COVID-19 or have an approved exemption per our vaccination policy.  

Experience and skills: 

Success and fulfillment in this role will be supported by the skills, knowledge and experience the person brings. MHP is looking for candidates who meet the following as we believe they will be the foundation of achievement and effectiveness in the role.  

  • Experience counseling clients at risk of foreclosure and/or managing a foreclosure prevention counseling program
  • Experience managing cases with a sense of urgency and the ability to prioritize cases and work on a daily basis
  • Understanding of Massachusetts foreclosure laws and procedures and current loss mitigation strategies
  • Ability to understand federal and state ARPA and HAF guidelines and apply them to the program
  • Knowledge of housing trends and lending standards
     
  • Ability to communicate information effectively, both orally and in writing
  • Ability to present information effectively for group presentations
  • Proficiency in Microsoft programs and the ability to effectively operate standard office equipment
  • HUD Housing Counseling Certification Preferred

MHP is committed to creating a diverse and inclusive workplace and is proud to be an equal opportunity, affirmative action employer. All decisions are based on business needs, job requirements and individual qualifications without regard to race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, past or present military service, status as an individual with a disability, or any other legally protected characteristics. MHP is committed to compliance with all fair employment practices regarding citizenship and immigration status. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Application Instruction

If interested in joining our team, please submit a brief online application via our Careers page