Director of Rental Services

St. Ambrose Housing Aid Center

321 East 25th Street

Baltimore, MD 21218

(410)366-8550

Job Description and Announcement

Director of Rental Services

Company Overview: The mission of St. Ambrose Housing Aid Center is to create preserve and maintain equal housing opportunities for low and moderate-income people, primarily in Baltimore City, and to encourage and support strong and diverse neighborhoods. St. Ambrose Housing Aid Center is seeking a dynamic individual to manage its Rental Services Division.

Job Summary:  Responsibilities will include but not be limited to establishing, reviewing, and directing the department's mission and goals. Establishing, clarifying, and implementing the department's operating procedures in order to accomplish the department's mission and goals. The Rental Services Division Director is responsible for supervising and monitoring the property and asset management of St. Ambrose’s owned and affiliated low and moderate‐income rental developments to ensure that all properties:

• Are operated in a manner consistent with Federal, State and local regulations and lenders’ financial guidelines and procedures;
• Are maintained to the highest standards to preserve the assets and enhance their neighborhoods;
• Comply with HUD and all other applicable agencies statutory and funders’ regulatory requirements;
• Meet St. Ambrose’s performance standards;
• Provide long‐term affordable housing resources in the Baltimore City/Baltimore County neighborhoods;
• Have appropriate asset and property management for tax credit projects limited partnerships and St. Ambrose owned properties;
• Fulfill the agency’s responsibilities as managing general partner;
• Interact with Finance Department on asset management;
• Have appropriate record keeping and reporting systems in place;
• Ensure all compliance reporting is completed in accordance with regulatory agreements, and;
• Supervise St. Ambrose’s maintenance and property management personnel and functions.

The successful candidate will need to be able to oversee a complex program; supervise a diverse workforce; prepare and implement budgets; maintain accountability for budget targets; create and implement property improvement plans; work proactively with advisory and oversight committees and the Executive Director; participate on the senior management team to set priorities, staffing, budget and work plans and define future directions for the department and organization; possess enhanced leadership skills and experience to motivate and obtain optimum results from staff and volunteers

Core Qualifications:

• Bachelor degree or equivalent experience in related field;
• At least ten years of residential property management experience, including at least five years in a supervisory capacity;
• In‐depth experience and knowledge of State and Federal fair housing law and public subsidy programs, including tax credit project management, certification, compliance and reporting requirements;
• Proven record of performance as an asset manager for a property management firm or owner;
• Experience in creating and implementing annual operating and capital improvement plans and budgets;
• Proven record of successfully supervising and evaluating staff;
• Possess intermediate to advanced computer skills including use of MS Office, e-mail and internet;
• Knowledge of property management software; Knowledge of Real Page a plus.

Required Competencies:

• Must have a valid Driver’s License, a reliable vehicle, and auto insurance;
• Strong verbal and written communication skills;
• Strong ability to supervise and develop subordinate staff;
• Strong analytical and computational skills;
• High ethical standards and values;
• Commitment to St. Ambrose’s Mission, Vision, Values and Goals;
• Strong interpersonal skills, patience, and the ability to establish effective rapport and working relationships with a variety of people with diverse economic, social and ethnic backgrounds;
• Ability to manage conflict and high pressure situations;
• Demonstrated ability to interface with other organizational partners in networking and collaborations and formal partnerships with community and other business partners, Board, and staff;
• Strong knowledge base and familiarity with building systems and maintenance procedures.

Desired Qualifications:

• Experience with non-profit housing organizations and/or Community Housing Development Organizations;
• Experience in social enterprise development and operation;
• Maryland real estate broker/sales license and/or contractor’s license;
• Bilingual, especially Spanish speaking a plus.

St. Ambrose Housing Aid Center, Inc. is an Equal Opportunity Employer