Community Engagement and Collective Impact Director

Job Type
Senior Level Positions
The Neighborhood Developers, Inc.
Contact Name
Nadia Arguello
Contact Email
Contact Phone

4 Gerrish Ave
Chelsea, MA
United States

Job Description

The Neighborhood Developers (TND) As a community development corporation with a 39-year history, TND creates vibrant neighborhoods where people from all walks of life can thrive by addressing the systemic challenges of poverty and community disinvestment.  Our principal programs are: COMMUNITY ENGAGEMENT to foster a resilient social network and civic infrastructure; REAL ESTATE DEVELOPMENT to strengthen housing markets and expand affordable housing inventory; and FINANCIAL CAPABILITIES to increase family prosperity, delivered in conjunction with our CONNECT partners.  Focused in Chelsea and Revere, TND has crafted a remarkable track record of success through investments that are conceived, designed, and fostered by neighborhood residents, municipal partners, and many community stakeholders. 


TND is hiring a full-time Community Engagement and Collective Impact Director.   The Community Engagement program supports social capital building and civic leadership through resident leadership training, community building events, neighborhood improvement projects, and strategic collaborations.  The Director will lead the team of three Community Engagement staff devoted to building the network of engaged and empowered Chelsea and Revere residents.  The Director will be a network builder, making connections between residents, supporting advocacy efforts, and developing leaders to contribute to the work of building communities of opportunity.  The Director will support engagement in the civic infrastructure through outreach and partnership building with residents, city officials, and other stakeholders.  The Director will also manage the CE program through strategic planning, leadership, supervision of CE staff and resident fellows, leaders, and volunteers.


A key component of TND’s community engagement efforts in Chelsea involves functioning as the backbone agency for the Chelsea Thrives partnership, a very successful collective impact initiative in Chelsea.  This is a partnership of 15 core partners and over 30 total partners working toward a shared goal of improving community safety and perception of safety by 30% over ten years.  The collective work of the partnership focuses on addressing four key drivers of crime:  Substance Use Disorders/Trauma, Lack of Youth Opportunities, Low Social Cohesion and Poor Physical Conditions.  As the backbone agency of Chelsea Thrives, TND manages the initiative’s data and evaluation functions, facilitates governance meetings, stewards co-management of joint grants, leads strategic thinking and is continuously building and maintaining partner relationships. Entering year four, the work of the Director focuses on overall sustainability of the initiative, including funding, partner relationships and implementation strategies.


Duties and Responsibilities


Community Engagement

  1. Manage the Community Engagement Program in Chelsea and Revere, including:
    • Supervise staff and volunteers;
    • Create and implement strategic vision and relevant workplans with program staff;
    • Identify, implement and evaluate community improvement and placemaking projects such as community gardens, public art installations, and community park builds;
    • Ensure community involvement in city civic infrastructure including neighborhood revitalization planning;
    • Represent TND at city and partnership meetings;
    • Working as a member of TND’s senior staff, coordinate strategic directions for the program and the agency.


  1. Support leadership development through the expansion of the leadership training offerings in both cities:
    • Identify emerging leaders and recruit participants for a series of leadership and civic engagement workshops;
    • Through partnerships and planning, carry out leadership workshops.


Collective Impact

  1. Facilitate and Manage Chelsea Thrives
  • Maintain the vision and focus of the shared goal of improving community safety
  • Manage the overall governance of the initiative, including convening/facilitating monthly Executive Council meetings and managing the sustainability process
  • Support Strategy Implementation:
    • Ensure mutually reinforcing activities and accountability for getting work done across partners
    • Assist partners to secure needed resources and technical assistance
    • Coordinate meetings and agendas across the partnership, as needed
    • Support each domain’s success by facilitating process and systems improvements, and securing adequate resourcing
  • Providing regular reports on group progress against goals and indicators
  • Help define the backbone organizational structure and business plan


  1. Coordinate and facilitate communication  in collaboration with Communication staff
  • Create and execute communications campaign that addresses safety perception and communicates the work of the partnership
  • Support community member engagement
  • Produce and manage external communications
  • Present the work of the initiative in public meetings and conferences in the field


  1. Data & Evaluation
  • Support continuous learning on the technical side by working with TND Evaluation & Learning Director in aggregating and analyzing data, finding trends, and reporting back to the group.
  • Assist collaborative partners to establish clear shared impacts and outcomes, and measurements practices including annual review and revision of outcomes and measurements
  • Facilitate technical assistance to build partner’s data capacity



  1. Build TND’s membership base through 1:1 meetings, outreach, and events in our properties and the neighborhood at large.


  1. Tell the story of our work to residents, colleagues, and funders by supporting program communications, including
    • Enhance TNDs social media presence
  • Ensure that constituents are informed of engagement opportunities through email blasts and other marketing/communication efforts.
  • Represent TND in Chelsea and Revere community meetings, with funders, and in regional and national community building networks, as requested by the Executive Director.


  1. Identify emerging needs, issues and trends among low-and moderate-income Chelsea and Revere residents, and particularly tenants in housing owned by TND, that will impact housing, economic self-sufficiency, or community vitality.  Propose appropriate responses, including new programs or campaigns, for TND to respond to these emerging needs.


  1. Work with the TND Director of Resource Development and the Thrives Executive Council to create and implement a fundraising plan, including setting development targets, cultivating funder relationships, managing grants and developing existing funds.  Manage grant reporting and financial tracking responsibilities.


  1. Maintain accurate records, produce timely written and verbal reports.


  1. Provide general assistance, as needed, for TND events, and undertake other activities and duties as requested.



Required Qualifications

  • Master’s degree in a related field is preferred; Bachelor’s degree with 10 years work experience may be considered.
  • 8 – 10 years of relevant professional experience, e.g., project management, program development, organizing and outreach, business development and management, etc.
  • Outstanding communication and interpersonal skills with the ability to build authentic relationships with a diverse set of stakeholders
  • Strong strategic and planning skills including the ability to think strategically on both organizational and systemic levels over multi-year horizons
  • Experience with complex project management and stakeholder management
  • Track record of leading, inspiring and developing high performance teams
  • Comfort with ambiguity and ability to thrive in a fluid, entrepreneurial environment; willingness to “roll up one’s sleeves” and extend beyond formal responsibilities based on the needs of the work
  • Strong data acumen and ability to oversee complex shared-management systems
  • Strong facilitation and presentation skills before multiple types of audiences
  • Excellent quantitative, verbal and written communication skills
  • Skillful manager with demonstrated problem-solving initiative and ability to deliver results
  • Strong work ethic, a good sense of humor, and a commitment to social justice
  • Responsible, self-motivated, and able to carry out and prioritize multiple ongoing projects
  • Genuine enthusiasm for meeting, motivating, and involving people in community activities
  • Knowledge of affordable housing and community development issues
  • Experience working in a diverse multi-cultural community
  • Bi-lingual English-Spanish (both written and spoken)
  • Demonstrated ability to work independently and as part of a team
  • Computer skills required (MS Office products proficiency helpful)
  • Willingness to work a flexible schedule, including nights and weekends


Application Instruction

TND is an Equal Opportunity and Affirmative Action Employer.  Submit cover letter and resume to:

Human Relations Manager

The Neighborhood Developers

4 Gerrish Avenue

Chelsea, MA 02150

Or email to  Please specify the job title in the subject line.