Case Manager (Bilingual)

Job Type
Way Finders

1780 Main Street
Springfield, MA
United States

Job Description

Case Manager (Bilingual)

At Way Finders, we are passionately invested in lifting up the region’s people, places, and systems. Though our team performs a wide variety of functions, we are united by our shared mission: to build and advocate for a thriving and equitable region; to improve the stability and economic mobility of families and individuals; and to develop and manage a robust range of safe, affordable housing options.

Every day, our team helps people facing real challenges—with housing, jobs, personal finances, and other cornerstones of daily stability—to find real solutions. And we help communities and systems to grow in positive, strategic ways. We know that the right help at the right time can make all the difference; Way Finders provides transformative help to tens of thousands of people each year. Always with respect, always with compassion.

Interested in joining our team of dedicated professionals? Way Finders is currently seeking a full-time bilingual (English/Spanish) Case ManagerThe Case Manager support our mission with the oversight and resolution of complex family needs that impede rehousing efforts, using a trauma-informed approach to develop comprehensive rehousing plans in collaboration with Housing Search Workers.

The candidate may work in a hybrid-remote capacity but must live within commutable distance.

Responsibilities include:

  • Conduct in-depth reviews in collaboration with Housing Search Worker to assess assigned families’ strengths and needs to design achievable housing stabilization goals
  • Support families by proactively making necessary referrals that address rehousing barriers; ensuring shelter and tenancy documentation is accurate and entered according to deadlines; providing connections for key medical supports; and assisting with enrollment to federal and state entitlement programs, including securing releases
  • Develop understanding and supports with parent(s) to ensure the medical, mental health, and educational needs of children are addressed in a timely and appropriate manner
  • Drive process planning and goal setting with families in collaboration with the Program Manager and Housing Search Worker, including tracking accountability and regularly monitoring progress towards identified goals
  • Provide mediation and intervention as necessary, including but not limited to:  filing 51A’s, requesting transfers, submitting incident reports, identifying and requesting accommodations
  • Maintain complete, accurate, and timely case notes in database/systems; utilize data to inform progress and identify service gaps
  • Develop and maintain connections with internal and external partners that work to support families with rehousing and the mitigation of rehousing barriers
  • Assist the Program Manager in tracking and administering all economic supports
  • Proactively identify and inform leadership of any significant issues that may adversely affect the program or organization
  • Conduct in-person meetings at homes and in office locations
  • On-call duties as necessary, including outside of business hours

Requirements include:

  • 2 years' equivalent experience in housing/social services, with 1 year as a program specialist; a combination of experience plus an Associate degree may be a substitute
  • Bilingual (English/Spanish) verbal and written skills required
  • Demonstrated ability with Microsoft Office, and comfort learning new technologies
  • Excellent verbal, written, and interpersonal communication skills across all levels of an organization and with constituents and stakeholders, with the ability to work with diverse populations
  • Ability to work both independently and as a member of a team
  • Excellent organizational skills with a high degree of accuracy and attention to detail, plus the ability to reprioritize
  • Valid driver's license and acceptable driving record; reliable vehicle

Benefits include:  Generous paid time-off | 12+ holidays annually | Health, dental, and vision insurance options | Educational assistance | Medical Reimbursement Account | Dependent Care Account | 403(b) retirement plan with employer match | Life insurance | Short-term and long-term disability insurance | Transportation benefits | Employee Assistance Program | Annual staff picnic!

Wage starts between $19.23 and $24.04 per hour depending on qualifications. Interested applicants must submit a resume and cover letter; applications will be accepted until the position is filled. CORI/SORI/DMV.

Way Finders is an Equal Opportunity Employer that seeks a diverse staff in order to reflect our community and those we serve. Qualified individuals from diverse backgrounds are strongly encouraged to apply. This position is available to all without regard to race, color, religion, national origin, disability, age, gender or gender identity, sexual orientation, political affiliation, or veteran status. We provide reasonable accommodation for qualified individuals. 

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