AmeriCorps Family Resource Coordinator

AMERICORPS MEMBER ACTIVITIES AND RESPONSIBILITIES

The Family Resource Coordinator will play an essential role in helping provide additional support to clients of the Family Resource Center housed under the newly constructed ESPACIO programming space in The Point neighborhood in Salem, MA, mainly via financial coaching, income tax preparation, coordinating referrals for ESL classes, job training and placement, health insurance, food stamps, food pantry services, and housing services. The Member will work closely with residents seeking services as well as the Director of Community Engagement by providing intake and referral support to all potential clients. As the first point of contact, the member will work closely to support residents in their referrals by developing and sustaining a caseload of clients who are working with the stakeholders in financial services, workforce development and housing. The member will supplement these partner services with financial coaching for the member's caseload of clients. The member will also provide on-site administrative support including scheduling client appointments, client intake, providing materials and in house support when needed, conducting outreach for programs, enhancing marketing materials and tracking client data in Salesforce. The AmeriCorps member will report to the Director of Community Engagement.

PERFORMANCE, CAREER DEVELOPMENT, AND SERVICE REQUIREMENTS

This is an AmeriCorps position.  LISC and North Shore CDC will not allow the member to engage in activities that are considered prohibited under the terms of the grant while serving as a LISC AmeriCorps member.

Members will be provided with goal(s) at the onset of the service assignment based on the activities and responsibilities noted above.  Members will track goal attainment monthly through an on-line system (training provided). Members will also discuss professional performance in the form of a mid-term and final appraisal. Members are required to track time and submit on-line (training provided) timesheets twice per month.

Members will perform day to day service at North Shore CDC and serve a minimum of 40-42 hours per week.  Normal service hours are Monday – Friday from 8:30 am – 5:30 pm with 30 minutes for lunch per day. There will be opportunities to serve evenings and weekends.  

Members will have an immediate supervisor and a local LISC supervisor throughout the term of service as identified by LISC and North Shore CDC.

Members are expected to attend and participate in all LISC AmeriCorps sponsored activities including but not limited to:

• Attending a local onboarding session coordinated by LISC and an onsite orientation to our organization;
• Attending a national leadership conference tentatively scheduled for March 2019;
• Attending all locally sponsored monthly meetings;
• Participating in nationally sponsored webinars;
• Actively participating in at least two team coordinated service projects (one for Dr. Martin Luther King, Jr. Day of Service and one for National AmeriCorps Week); and,
• Engaging in any other LISC events as determined by the local LISC office.

DESIRED SKILLS

• Desire and ability to work with a diverse group of people, particularly those living in low-income distressed neighborhoods
• Ability to work independently and in a team environment
• Computer skills
• Good written and oral communication skills
• Ability to work a flexible schedule (some night and weekends may be required)
• Professional, mature and detail oriented
• Strong critical thinking and problem solving skills
• Customer service experience
• Bilingual Spanish/English
• Excellent organizational skills
• Experience in social services

PROGRAM ELIGIBILITY REQUIREMENTS

To be eligible to participate as a LISC AmeriCorps member the candidate must meet all eligibility requirements to serve as a National Service participant including but not limited to:

• Be eligible to earn 100% of the education award associated with this description
• Be eligible to perform the term of national service associated with this description
• Have unexpired proof of status as a US citizen or possess unexpired permanent resident status and be able to provide documentation as determined by CNCS during the pre-enrollment period
• Possess a high school degree, GED certificate or agree to achieve GED during the term of service
• Be at least 17 years of age (note there is no upper age limit)
• Be able to complete at the hours within the timeframe of the service term and serve the full term