Quality Management Associate

• Assist with the development, coordination and implementation of all Quality Management functions.
• Evaluate compliance with DMH Licensing, CARF Accreditation, Medicaid Rehab Option, Medication Administration Program (MAP) and other agency policies through annual program site visits.
• Evaluate achievement of outcome measures, efficiency of services, effectiveness of service, access to services and client satisfaction with services through annual program evaluation visits.
• Create and/or maintain informational databases to enter data, produce reports and analyze outcomes.
• Provide training to MH staff regarding all areas of quality management including compliance, evaluation measures, client records and client outcome data collection.
• Coordinate satisfaction surveys with persons served, staff and other stakeholders.

Qualifications:

• Bachelor’s required with an emphasis in Human Services, Quality Management and/or related field.
• Health or Human Services experience preferred (Direct Care, Program Management, Administration).
• Experience working with adults with mental illness preferred.
• Demonstrated proficiency in MS Office and database management, preferably Microsoft Excel, Google Sheets, or similar program.
• Demonstrated professional communication through written reports and correspondence.
• Knowledge of current practice/outcomes standards in Mental Health service delivery systems a plus.