Chief Operating Officer

Job Type
Senior Level Positions
Housing Families Inc.
Contact Name
Ed Cameron
Contact Email
Contact Phone

919 Eastern Avenue
Malden, MA
United States

Job Description

Housing Families Seeks Chief Operating Officer

Housing Families Inc. (HFI) was founded in 1986 by community members concerned about the growing crisis of homelessness. HFI is one of the largest and most capable providers of shelter and affordable rental housing in Massachusetts.

We provide safe, temporary shelter to 100 homeless families and quality affordable housing to 70 formerly homeless and at-risk families. We offer individualized supportive services to enrich children's lives, nurture the potential of each family member, and help families maintain permanent housing.

Our vision is a world in which everybody has a place to call home. We are looking for those who share in this vision and for skilled, compassionate individuals who share in our agency values of Respect, Caring, Integrity, Growth, and Teamwork.

Role Purpose

The Chief Operating Officer (COO) is responsible for leading and managing a comprehensive array of services and programs, developing a spirit of collaborative teamwork with a people-focused, positive agency culture. The COO will lead program directors across functions and sites and will help to create systems to support high quality services, maintain compliance, and manage continued growth. 

The COO will partner closely with and report to the Chief Executive Officer (CEO), who will be focused on overall agency functioning, external relationships and funding.

A successful COO will be a mission-focused, strategic, and process-minded leader with experience assessing organizational needs and implementing systems to address those needs. The COO will work with leadership to implement the strategic vision while building a strong collaborative and performance minded culture that works effectively across all departments.

The COO will be responsible for program planning, operations, staffing and organizational development.  She or he is responsible for developing, implementing, and managing the program aspects of the annual budget in conjunction with the Finance Department and CEO. She or he is responsible for ensuring that services are compliant with all federal and state funding, and city regulations, certifications, and licensing requirements. Finally, the COO will play a major role in training and professional and leadership development.

In addition, the COO serves as an integral member of the senior management team including developing and executing HFI’s strategic vision and operating plan.


Strategy, Team Development and Leadership

  • Provide effective and inspiring leadership by being actively involved in all programs and departments. Implement and lead a continuous quality improvement process throughout the program and service areas, focusing on systems/process improvement. Promote regular and ongoing opportunities for all staff and clients to give feedback on agency operations.
  • Mentor and develop staff using a supportive and collaborative approach: assign accountabilities; set objectives; establish priorities; and evaluate results.
  • Instill a human capital development and “coaching” culture within HFI; upgrade human resources functions including training, development, compensation and benefits, employee relations, performance evaluation recruiting and retention.


  • In collaboration with the CEO and senior staff, improve our system for collecting programmatic data for funder and internal use; promote a shared sense of responsibility across the organization for accurate and timely reporting;
  • Upgrade and implement an appropriate system of policies, internal controls, and procedures including development and management of reporting capabilities.


This is an extraordinary opportunity for an individual with experience in organizational development to grow and further develop a proven agency that has already made a significant impact.

  • Minimum BS/BA degree with at least 10 years of experience and a track record in senior program management.
  • Strong relationship builder and communicator with experience leading diverse work teams, developing an organization-wide strategy for program excellence, engaging community partners, and partnering with a CEO and board of directors.
  • Excellence in organizational management with the ability to coach a senior-level staff to manage and develop high-performance teams and develop and implement program strategies.
  • Successful history of effectively leading a team with a complex array of programs with the ability to leverage strengths across program areas; excellent project management skills.
  • Analytic and decisive decision maker with the ability to assess, prioritize and communicate to staff key objectives and tactics necessary to achieve organizational goals.
  • Unwavering commitment to quality programs with measurable outcomes.
  • Strong written and verbal communication skills; a persuasive and passionate communicator with excellent leadership and coaching skills
  • Action-oriented, entrepreneurial, flexible, and innovative approach to operational management.
  • Acts with passion, humility, integrity, positive attitude, mission-driven, seeks feedback, team focused and self-directed.

Salary is commensurate with experience and capability.  Excellent benefits.


Application Instruction

Interested candidates should email cover letter and resume to Ed Cameron, CEO, Housing Families at