Chief Operating Officer

Job Type
Senior Level Positions
Organization
Compass Working Capital, Inc.
Address

89 South Street, Suite 804
Boston, MA
United States

Job Description

About Us

Are you looking for a mission-driven organization that believes in people and their ability to achieve their goals and dreams? Do you want to be part of a team that is focused on impact and innovation? If so, look no further than Compass Working Capital (“Compass”).

Compass supports families with low incomes to build assets and financial capabilities as a pathway to greater economic opportunity, and out of poverty. Together we are building a leading, nonprofit financial services organization that promotes economic mobility and financial security for families with low incomes.

 

About the Role

The Chief Operating Officer’s fundamental responsibility is to ensure that all members of the Compass team have the tools and support that they need in order to be successful. To do so, the COO will serve as an executive leader in the organization and lead Compass’ finance, human resources, technology, administration, and facilities functions.

As a member of the executive team, the COO will also help shape Compass’ strategic direction and growth at a critical juncture in our organizational development. This is an opportunity to play a leading role in a fast growing, high impact, and nationally recognized nonprofit organization.

 

Key Responsibilities

·Executive Leadership:

o Report to the CEO and serve as an integral member of the organization’s executive team, contributing to enterprise-level thinking on high stakes strategic questions and challenges facing the organization

o Serve as an effective manager of change within the organization, and support other senior leaders to do the same within their departments

o A successful COO will be regarded as a confidant and trusted advisor by her/his team and the executive team, and be viewed across the organization as a problem-solver who can quickly and proactively help to address a range of obstacles to employee success

 

·Human resources:

o Build and support the organization’s talent functions, including workforce planning, talent acquisition, onboarding, professional development, performance management, compensation and benefits, training, HR operations (process/policy/systems) and employee engagement to support our growth

o Develop and implement best-in-class HR practices that support the organization’s culture, growth, and diversity/equity/inclusion objectives

o Oversee outsourced Professional Employer Organization (PEO)

 

·Financial oversight and planning:

o Oversee an experienced Senior Accountant who has responsibilities for day-to-day financial management, bookkeeping, payroll, auditing, and reporting

o Ensure strong financial oversight and long-term planning, manage cash flow and forecasting, lead the budget development process, serve as a liaison to the Finance and Audit committee of the Board of Directors, and ensure financial policies and controls are properly implemented across the organization

 

·Administration:

o Ensure that all staff, including remote staff, have the tools they need to do their work

o Oversee an Administrative Associate with responsibilities for guest reception, organizational administration, and program-related administration activities

o Manage Compass’ facilities in order to ensure a supportive work environment for Compass employees and a welcoming environment for Compass clients and guests

o Ensure timely building maintenance and serve as point-of-contact for landlords, vendors, and contractors, and explore the expansion of facilities, as needed

o Work with Compass’ outsourced IT vendor to ensure effective implementation and maintenance of software and hardware, and investigate and suggest technology improvements to increase organizational effectiveness and efficiency, in collaboration with the organization’s Director of Learning and Knowledge Management

o Develop and implement strong systems for communicating information to Compass staff, including new and revised policies, organizational challenges, accomplishments, and updates, and other information that all employees need in order to be successful

 

Required Experience, Qualifications, and Skills

·10+ years of experience in senior people-centered leadership/talent and/or operations roles where the focus has been on excellence in operations and work environment

  • Strong alignment with Compass mission and values
  • Demonstrated achievement in developing and leading organization-wide change management processes
  • Cultural humility; openness to and respect for others’ cultures, identities, and lived experiences
  • Exceptional interpersonal and communication skills. This includes ability to communicate clearly and deliver messages with desired results, listen effectively, build rapport quickly, and relate well/interact easily at all levels of organization.
  • Demonstrated achievement in building organizational culture and leading diverse work teams; Trustworthy, strong, positive, and confident leadership presence
  • Excellent organizational and execution skills; detail-oriented with the ability to complete work accurately and efficiently
  • Entrepreneurial mindset with the ability to creatively problem solve, prioritize, create actionable plans, manage and deliver tangible outcomes in a growing organization
  • Proficiency with MS Office applications (Word, Excel, PowerPoint), accounting systems, and Salesforce
  • Bachelor’s degree required, advanced degree preferred

 

Additional Information

This position is based in Boston. Occasional travel to other Compass offices (Lynn, MA)and other communities may be required as our programs grow and broaden geographically.

Compass is an Equal Employment Opportunity Employer that is committed to building a culturally diverse staff. We strongly encourage applications from diverse candidates.

Application Instruction

To apply, please submit a resume and cover letter that outlines your interest in this role via this link.For more information, please visit us on our website,www.compassworkingcapital.orgor find us on social media:Facebook|Twitter|LinkedIn