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Citizens' Housing and Planning Association: CHAPA Staff



Rachel Heller x103
Chief Executive Officer

Rachel Heller became CHAPA’s CEO in 2016, after joining the agency as the Director of Public Policy in 2012. Rachel is responsible for providing strategic leadership and overseeing all activities of the organization. She works in partnership with the Board of Directors to articulate and execute CHAPA’s mission. Rachel previously worked as the Director of Public Policy at the Alliance for Business Leadership, served as Chief of Staff to Massachusetts State Senator Susan Tucker, and was the Senior Policy Advocate at Homes for Families, a nonprofit advocacy organization working to end family homelessness. Rachel holds a Bachelor of Arts in Political Science and Peace Studies from the University of Connecticut.


Karen Wiener x107
Chief Operating Officer

Karen Wiener began working for CHAPA in 1990 and became COO in 2007. She oversees the organization’s operations including fundraising, hiring and supervising staff, working with the Board of Directors, and representing the agency in various forums and coalitions. Karen also focuses directly on several issue areas, including affordable housing awareness, homebuyer education, planning and land use, and smart growth. She holds a Bachelor of Arts in Urban Affairs from George Washington University and a Masters in City Planning from the University of California at Berkeley.


Eric Shupin x105
Director of Public Policy

Eric Shupin joined CHAPA in 2013, and became the Director of Public Policy in 2016. He is responsible for directing CHAPA’s state policy advocacy agenda. Prior to coming to CHAPA, Eric was a student-attorney at legal clinics in Washington, DC, where he represented clients in Housing Court. Eric has worked with many housing and community development nonprofit organizations while serving for two years as an AmeriCorps National Civilian Community Corps member and team leader. Eric has a B.A. and J.D. from The George Washington University and is a member of the Massachusetts Bar.


Maritza Crossen x112
Programs Director

Maritza Crossen joined CHAPA in 2011.  As Programs Director, she is responsible for overseeing CHAPA’s MassAccess Accessible Housing Registry, the Massachusetts Homeownership Collaborative, and CHAPA's Young Professionals Group. She also manages CHAPA’s New England HUD Housing Counseling Network.  Maritza previously worked for New Ecology, Inc. as an associate green building consultant.  She holds a Bachelor of Science in Business Administration from the University of Vermont and a Masters in Urban and Environmental Policy and Planning from Tufts University.


Ann Verrilli x102
Senior Research Analyst

Ann Verrilli is CHAPA's Senior Research Analyst, and joined CHAPA’s staff in 2007. She is responsible for the acquisition and analysis of information that is used to support CHAPA advocacy and/or inform CHAPA policy initiatives. She previously worked in New York City’s budget office, for a network of regional nonprofit housing agencies and for a municipal housing department. She has an undergraduate degree from Tufts University and a Master’s Degree in City and Regional Planning from Harvard University.


Carol Marine x114
Senior Program Manager

Carol Marine joined CHAPA in 2010.  She is responsible for many of CHAPA’s 40B Monitoring efforts, including foreclosures, as well as the Affordable Housing Development Competition and the Welcome Home MA Toolbox. She previously worked for Just A Start Corporation in Cambridge. She holds a Bachelor of Arts in Political Science from Tufts University and a J. D. from Boston College Law School.  She is a member of both the Massachusetts and Rhode Island Bars.


Elizabeth Palma-Diaz x106
Senior Program Manager

Elizabeth Palma-Diaz began working for CHAPA in 2009.  She is responsible for CHAPA’s monitoring efforts -- particularly resales and refinances -- for Chapter 40B developments.  She was previously the Homeownership Program Director for the Allston Brighton Community Development Corporation, where she implemented a home buying education program and counseled over 200 potential homebuyers annually. She has a Bachelor of Arts in Sociology from the University of Massachusetts Boston.


Erin Roussinova x119
Communications & Events Manager

Erin Roussinova joined CHAPA in 2014 as the Communications and Events Manager. She previously worked for Community Economic Development Assistance Corporation (CEDAC) as the Public Information and Program Assistant. Erin holds a BA from Connecticut College and a MS in Nonprofit Management from Northeastern University.


Cindy Rowe x104
Director, New England Housing Network

Cindy Rowe, Esq. joined CHAPA as a consultant in 1995, and works with housing advocacy and education organizations in our six-state region under the New England Housing Network. Cindy is the principal of  Rowe Resources, and previously served as Chief of Staff to State Representative Marc Draisen and managed his campaign for Lieutenant Governor. She holds an undergraduate degree from Harvard College with a dual concentration in Government and English, and a law degree from Boston College Law School. She is a member of the Massachusetts Bar.


Michael English
Financial Consultant

Michael English provides financial management services and oversight to CHAPA on a part-time basis. Michael is a Principal with Indigo Associates and has been providing financial management services for CHAPA since 2000. Indigo Associates is a professional services firm that provides outsourced accounting and management services to a variety of organizations both not-for profit and for-profit. Michael received his BSBA from Suffolk University in Boston, MA.


Leonarda Hall x110

Leonarda Hall is the Bookkeeper at CHAPA and began working at CHAPA in 2005. She previously worked at Citizens Bank for 33 years. Lee has an Associate Degree from Newbury College.